Delivery Manager- IBM Technology Expert Labs

at  IBM

Introduction
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role and Responsibilities
You will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients’ goals. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you’ll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
As a Practice Manager, you will be responsible for the successful delivery of services for a consulting domain ensuring achievement of business and engagement goals, including schedules, client satisfaction and profitability objectives.
You understand client needs and objectives and formulate solution design for proposals with an eye towards starburst opportunities.
You provide consulting to client IT and Business Executives who are responsible for managing and delivering IT related services by helping to define business drivers and associated IT capabilities and services as required.
You build technically focused team of consultants, and responsible for practice leadership and growth. Provides business direction to team along with administrative and operational required activities.

If you are passionate about success with both your career and solving clients’ business challenges, this role is for you. To help achieve this win-win outcome, a ‘day-in-the-life’ of this opportunity may include, but not be limited to…

• Delivery Excellence - Client Satisfaction on all projects within Pillar. Quick resolution of all client satisfaction issues and escalation as necessary. Go To Green Plans.
• Client Value - Collaboration with Sales to ensure services delivered meet value for the client and participate in Solution Review Board meetings
• Building Effective Relationships - Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
• Self-Motivated Problem Solver - Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication - Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Key Requirements:

• Leadership: Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.
• Environment: Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations.
• Communication/Negotiation: Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments.
• Problem Solving: Anticipate, create and define innovative and visionary concepts in strategic environment.
• Client-facing experience, preferably with an organization serving mission-critical operations
• Proven Project Management skills to provide implementation schedules while adhering to company’s architectural standards and principles
• Proven leadership skills

Required Technical and Professional Expertise

• A minimum of 5 – 10 years’ Leadership experience
• A minimum of 5 – 10 years’ Delivery experience
• A minimum of 5 – 10 years’ experience in a client-facing role

Preferred Technical and Professional Expertise

• Preferred field of study: Computer Science, Engineering or a relevant technical field

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

• Delivery Excellence - Client Satisfaction on all projects within Pillar. Quick resolution of all client satisfaction issues and escalation as necessary. Go To Green Plans.
• Client Value - Collaboration with Sales to ensure services delivered meet value for the client and participate in Solution Review Board meetings
• Building Effective Relationships - Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
• Self-Motivated Problem Solver - Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
• Collaboration and Communication - Strong collaboration and communication skills as you work across the client, partner, and IBM team