Delivery Manager

at  LDN Apprenticeships

FULL-TIME, HYBRID WORKING

We have a fantastic opportunity for an experienced Delivery Manager to genuinely change people’s lives, by managing the delivery of our Corporate Responsibility & Sustainability Practitioner apprenticeship programmes and ensuring these are quality assured to the required standards. If you want to join a fast-growing and friendly apprenticeship company this is the job for you. The role will be predominantly remote with at least one day a month at our South London office.

Responsibilities include:

• Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
• Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
• Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements, Ofsted and the Company’s internal quality assurance procedures.
• Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
• Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful in their careers and become responsible British Citizens.
• Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
• Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
• Successfully guide Skills Coaches through the requirements of the Assessment Plan and EPA for relevant Apprenticeship Standards, ensuring that apprentice portfolios meets all KSBs for the relevant standard before submitting all evidence to the EPAO.
• Work with the Head of Portfolio to manage the relationship with the relevant EPAOs. This includes attending regular meetings with EPAO account managers.
• Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
• Support with programme reviews where relevant.

For this role you must have the following:

• Knowledge of Apprenticeship-related regulations, standards and IQA processes
• Knowledge of apprenticeship delivery, and of the role of skills Coaches/ Tutors.
• Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard
• Previous management or supervisory experience
• Strong background in managing high-quality learning programmes
• Have excellent IT skills and relevant technical knowledge. A good understanding of using Salesforce would be an advantage
• Communicate effectively with people at all levels from apprentices to the CEO, and do so with compassion, maturity and professionalism.
• Exceptional organisational and communication skills
• Ability to work independently/problem-solving
• Be innovative and bring new ideas and drive continuous quality improvement
• Be passionate about helping people start their careers at amazing companies and this inspires you to deliver the best training possible
• Demonstrates commitment to our values and expected behaviours.

We offer some cool benefits, which we think you might like:

• 25 days holiday plus bank holidays
• Extra days holiday for every year of service up to 3 years
• Home working/ flexible working (you will be expected to come into the office at least once a month)
• Receive a company Apple MacBook
• Workplace pension with 4% employer’s contribution
• Buy holiday entitlement
• Funky Head Office near Vauxhall/ Stockwell with free tea and coffee
• Quarterly prizes for top performers in the business
• Regular social events including Summer and Christmas parties

In addition to these great benefits, we also provide you with ongoing training/development and as a growing business the opportunity for career progression.
For further information about LDN, our Company Values and Staff Benefits please visit our website: https://www.ldnapprenticeships.com/careers
You might also have experience as an Apprenticeship Delivery Manager, Apprenticeship Operations Manager, Business Delivery Manager.
LDN Apprenticeships has been awarded Ofsted Outstanding Provider Status. Our people are key to our success, and we have created a unique high-performance culture that is supportive, inclusive and empowers our team to take ownership for their work.
LDN is also a Certified B Corp. Our B Corp status reflects our commitment to meeting the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. As a B Corp we are helping to accelerate a global culture shift to redefine success in business and build a more inclusive and sustainable economy. For further information visit: https://www.bcorporation.net/en-us/find-a-b-corp/company/ldn-apprenticeships
We are unable to reply to every applicant. Therefore, if you do not hear from us within 28 days of your application, we have made the decision not to take your application to the next stage.
LDN is committed to safeguarding and promoting the welfare of our learners. A copy of our Safeguarding Policy and Safer Recruitment Policy can be found on our website.
This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants.
If you’re seeking your next role and wish join our fantastic team, please apply via the button shown

Responsibilities include:

• Work as an inspiring manager to ensure Skills Coaches are supported and feel confident in delivering training and assessment.
• Effectively manage and develop your team towards agreed levels of performance / KPIs and to the required standards.
• Ensure all activities continually meet the needs of our learners and be responsible for maintaining the quality assurance of our qualifications in line with awarding organisation requirements, Ofsted and the Company’s internal quality assurance procedures.
• Support the Head of Portfolio in planning and delivering a high-quality curriculum and learning experience.
• Ensure resources and training materials give opportunities for Skills Coaches to support their apprentices to be successful in their careers and become responsible British Citizens.
• Support Skills Coaches with learners at risk and act as a point of escalation to resolve issues and risks with clients.
• Produce IQA and observation feedback reports for your team, identifying areas for improvement and sourcing CPD opportunities.
• Successfully guide Skills Coaches through the requirements of the Assessment Plan and EPA for relevant Apprenticeship Standards, ensuring that apprentice portfolios meets all KSBs for the relevant standard before submitting all evidence to the EPAO.
• Work with the Head of Portfolio to manage the relationship with the relevant EPAOs. This includes attending regular meetings with EPAO account managers.
• Support the Hiring Manager in recruiting the best coaches for the programmes that you deliver.
• Support with programme reviews where relevant

For this role you must have the following:

• Knowledge of Apprenticeship-related regulations, standards and IQA processes
• Knowledge of apprenticeship delivery, and of the role of skills Coaches/ Tutors.
• Knowledge of the L4 Corporate Responsibility & Sustainability Practitioner standard
• Previous management or supervisory experience
• Strong background in managing high-quality learning programmes
• Have excellent IT skills and relevant technical knowledge. A good understanding of using Salesforce would be an advantage
• Communicate effectively with people at all levels from apprentices to the CEO, and do so with compassion, maturity and professionalism.
• Exceptional organisational and communication skills
• Ability to work independently/problem-solving
• Be innovative and bring new ideas and drive continuous quality improvement
• Be passionate about helping people start their careers at amazing companies and this inspires you to deliver the best training possible
• Demonstrates commitment to our values and expected behaviours