Delivery Manager (Maternity Cover)

at  Trackunit

Come make a difference in a fast-growing innovative Professional Services team that is excited about our customers with a startup ethos and forward thinking mindset, while being part of a global organization.
As a Delivery Manager at Trackunit, you will be responsible for the success of Customer’s Factory installation program. Through our Factory Fit Program, we partner with our customers and OEMs (Original Equipment Manufacturers) to install telematics at the Factory level, so that all new equipment purchased by our customers comes equipped from Day 1 with Telematics. This role will ensure the implementation, roll out and delivery of installation KPIs for our largest customers.
With locations in the hearts of Copenhagen, Kolding, Aarhus and Aalborg, we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark. No relocation assistance is offered for this position.

WHO ARE YOU IDEALLY?

• Undergraduate degree preferably in Business, Economics, IT, Engineering (Technical) specialty
• Experience leading projects in a consulting environment, with interpersonal abilities to cultivate customer relationships.
• Significant leadership skills, including a history of increasing leadership responsibility and career growth in process improvement.
• Good verbal and written communication skills with audiences of all levels.
• Highly experienced with PowerPoint, Excel, Word, familiar with tools like, Asana, PlanHat.
• Experience managing project budgets, forecasts, and people resources.
• Self-starter with the initiative to thrive independently, coupled with a proactive stance on problem-solving with the skill to inspire team members.
• Adaptable and agile, ready to pivot in response to the diverse nature of the business environment.
• A forward thinking mindset and customer centricity
• Travel of up to 10% may be required.
• Written and verbal communication skills in French and/or German is beneficial
  Don’t meet every single requirement? No worries - this is what we’re looking for ideally, but if you’re super excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply.

• Define, implement, and execute on multiple projects such as on-boarding of OEMs (Original Equipment Manufacturers) and rental customer to the Factory Fit program; managing key projects such as the performance of OEM quality of installations and data upon transfer to the rental customer; and setting project goals with internal engineering teams to improve the tools and processes.
• Lead as a primary point of contact to our OEMs within the Factory Fit program through on-boarding, training, and program support.
• Educate OEM customers on telematics and business value outcomes when integrating telematics devices to their equipment, through discovery workshops as lead generator for our commercial team.
• Report weekly program status updates including forecasting, volume of installed devices, key milestones of the OEMs within the on-boarding cycle from discovery to installation and transfer to the rental customers and overall program health. Track and monitor the performance of the program against the monthly, quarterly, and yearly targets.
• Manage escalations on customers’ request to ensure customer satisfaction.
• Proactively identify potential program roadblocks that impedes meeting the customers requirements, define and execute on mitigation solutions and develop contingency plans.
• Be a trusted advisor to our rental customers on the Factory Fit Program by applying industry knowledge and understanding of common best practices on telematics and integration with OEM equipment.
• Review rental customers fleet purchases and making recommendations on equipment configurations to ensure the rental customer is receiving the most data out of the equipment, leveraging the data and insights Trackunit has on OEM equipment.
• Perform qualitative and quantitative evaluations to identify risks, make recommendations, and conduct delivery of recommendations.