Delivery Manager

at  Ministry of Justice

Salary
£32,827 - £35,678
Number of jobs available
1
Detail of reserve list
12 Months
Region
East Midlands
City/Town
Nottingham
Building/Site
Nottingham County, NG1 7EJ
Grade

HEO

Post Type
Fixed Term , Loan
Duration of appointment
Up to 12 Months
Working Pattern
Full Time, Part Time, Flexible Working
Role Type
Operational Delivery
Will the successful applicant have line manager responsibilities?
Yes
Job description

THE KEY PURPOSE OF THE ROLE IS TO

• Support the Cluster Manager and Cluster Operations manager by being responsible for managing functions within the cluster.

KEY RESPONSIBILITIES

• Deliver a consistent and customer focussed service
• Ensure effective deployment of resources to meet operational needs.
• Ensure the delivery of cluster performance management objectives.
• Act as Responsible Officer as required.

ACCOUNTABILITY

• Reporting to the Cluster Operations Manager / Cluster Manager.

OTHER DUTIES

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administratio