Delivery Manager- Technical Lead on Power System Projects

at  Digital Grid

JOB DESCRIPTION SUMMARY

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
The Project team delivers customer success through the implementation of software services. GE delivers value to customers across utilities and telecoms by delivering business outcomes underpinned by the Asset Management core products and applications.
The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.
The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.

REQUIRED QUALIFICATIONS

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• Bachelor’s or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college

• Proven experience in a senior technical consultancy role within the industry
• Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
• Minimum 10 years’ experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS

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• Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.

• Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
• Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
• Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
• Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
• Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets)
• Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
• Good understanding of DevOps concepts, such as automated builds, automated deployments and automated tests, to lead customers and apply those concepts to your daily deliverables
• Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
• Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
• Ensure a smooth transfer to maintenance at project end
• Engage in Customer management activities with Project Manager
• Work with Project Manager to report or resolve any process non-conformances in a timely manner

Additional Responsibilities:

• Technical Leadership of the delivery and implementation of large complex electric solutions
• Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
• Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
• Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
• Participate & lead technical requirements workshops
• Write and present technical proposals and presentations
• Ability to take ownership of issues and get them resolved using self-driven initiative