Delivery Manager, Technology

at  Western Union

Delivery Manager, Technology – Buenos Aires, Argentina
Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions?? Then it’s time to join Western Union as a Delivery Manager, Technology.

ROLE RESPONSIBILITIES

• Responsible for supporting LACA applications and Owned Stores applications globally.
• Responsible for team management, performance reviews, compensations and promotions.
• Resonsible for vendor management, governance and contract management with Sourcing & Legal areas.
• Design, develop, test, integrate, and maintain the software in support of all systems in application maintenance and enhancements domains.
• Provides guidance, planning and maintains budgets and proactively allocates resources and time for the functions supported.
• Interface and collaborate with other engineers in geographically distributed development centers
• Strong emphasis on customer journey, product quality, performance tuning, troubleshooting, and continuous development
• Apply Agile methodology daily and follow Definition of Done (DoD) process for better quality by maintaining 80% and unit test coverage and 70% integration test coverage
• Partnering with key stakeholders, both off-shore and on-shore in delivering applications new functionalities successfully, managing the technical resources, reporting to executive management, tracking financials, hosting weekly meetings, monitoring on-going risks and issue resolution.

ROLE REQUIREMENTS

• 4+ years of planning, organizational structure, along with experience partnering with the technology and business managers to ensure needs are implemented efficiently.
• 8+ years of IT experience
• Experience in a financial services/payments /Banking verticals will be highly preferred.
• Bachelor’s degree in Computer Science or any related field.
• Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams.
• Advanced knowledge of software development life cycles (waterfall, agile, etc.)
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• Prior experience in managing vendor relationships.
• Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• English is a must.