Delivery Obligation Manager

at  Heathrow

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
The Solutions function delivers integrated capital solutions to our customers, operational teams and business sponsors. In collaboration with Strategy, People and Finance teams and business stakeholders, our strategic programmes deliver some of our key transformational objectives and business outcomes, while driving efficiency and value from our current assets and capability.

As part of Heathrow’s H7 settlement there were key changes introduced to how we manage our capital investment through:

• Introduction of Delivery Obligations (DO’s) – At the G3 Investment Decision, DOs will be set across each of Output, Quality and Schedule. At project close the performance against these DO’s will be measured and where we do not perform as expected and DOs are not achieved there will be a financial impact on the Regulated Asset Base (RAB - the mechanism by which Heathrow recovers its capital investment)
• Move to Ex Ante from Ex Post – At G3 we set the project baseline and then at project close 25% of any overspend or underspend will be adjusted for on the RAB).

These new regulatory requirements have introduced new accountabilities and activities into our business in order to ensure projects at investment decision can confidently set DOs and a cost baseline which minimise the risk of non-performance and financial exposure.

• Providing critical stakeholder management & leadership on all elements of Delivery Obligations’ and Ex Ante within the programme(s) they support, building up strong relationships across the programme(s) and PMO
• Setting up and managing delivery Obligations for projects within the programme you support at every stage in the project lifecycle, providing the project team with a recommendation of the investment decision from a DO and Ex Ante view point
• Playing a key role at external Stakeholder Programme Groups in the approval of the Delivery Obligations’ as part of the project G3 investment decision with the airline community
• Driving performance and minimise financial risk to Heathrow through insightful analysis and performance reporting providing critical information back into the programme leadership team and wider Heathrow on DO performance
• Shaping how to embed, improving and efficiently setting delivery obligations across the Heathrow portfolio
• Experience in Project Management and/or PMO experience including strong experience and capability in many of the following disciplines: development, design, construction, business management and transformational change
• Proven ability to form effective working relationships and work collaboratively with other teams and external stakeholders to achieve a common result.
• Professional qualifications (membership of an appropriate institution) or evidence demonstrating continued personal development
• Strong collaborative working skills are essential, as is the ability to model and demonstrate appropriate behaviours to implement the change and generate a culture of continuous improvement

• Strong stakeholder skills including communication, decision making, managing ambiguity & influencing a range of stakeholdersAn effective problem solver with attention to detail and high intellectual capability, with a proven record of applying an analytical approach to complex issues and developing innovative yet pragmatic solutions

Please refer the Job description for details