Delivery Operations Specialist

at  General Motors

JOB DESCRIPTION

Are you a highly organized and detail-oriented professional with a passion for optimizing processes and supporting field operations? We are seeking an experienced Delivery O perations Specialist to join our team and play a crucial role in streamlining vehicle delivery operations in Switzerland . If you thrive in a fast-paced environment and enjoy supporting leadership in driving operational excellence, this role is perfect for you.
On-Site : This position requires to be on site with possibility to work from home on certain days.
The Delivery Department currently sits between Sales and After Sales. Its core responsibility is to ensure that all appropriate steps have been completed for the customers to legally take possession of their car .

• Coordinate with the Logistics department to ensure the vehicles are arriving at the right location and the right time to fulfill the Delivery Appointment that was scheduled with the customer.
• Communicat e with customers, including updates regarding the arrival of their vehicle , their payment method and registration documents.
• Register the vehicle s in compliance with the Swizz registration legislation.
• Manage all the administrative steps from the point of Order until the Delivery , including collecting documents necessary for registration , financing, leasing.
• When applicable, prepare all the documents necessary to receive a customer’s Trade In.
• Educate customers on the expectations on the Delivery Day during the journey from the point of Order to the Delivery Day .
• Print and hand over the necessary paperwork to the Sales team for the Delivery Day.
• Oversee customer invoices, deposits, and reimbursements, collaborating with the Fi nance/Sales team to address any discrepancies.
• Collaborate and communicate with the Sales and After Sales team in a structur ed manner to ensure proper information have been passed on , guaranteeing a great customer experience.
• Manage and analyze large data sets, converting insights into strategic actions that inform the go-to-market strategy.
• Act as a liaison between third-party vendors and internal teams, ensuring operational goals are met.