Delta Branch Operations Coordinator

at  Wells Fargo

Delta Junction, AK 99737, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Dec, 2024USD 27 Hourly25 Sep, 20242 year(s) or aboveBenefits Management,Loss Prevention,Customer Service,Technology,Training,Military RecruitingNoNo
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Description:

BENEFITS:

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objective

Responsibilities:

Wells Fargo is seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role you will:

  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Receive guidance from managers and exercise judgment within defined policies and procedures
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers financial needs
  • Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objectives

Job Expectations:

  • Ability to work weekends and holidays as needed or scheduled
  • This position is not eligible for Visa sponsorship

Posting Location:

  • MI 266 Richardson HighwayDELTA JUNCTION, AK 99737

Pay Range:

  • $20.00- $27.69
  • Hourly + 7% Alaska differential pay


REQUIREMENT SUMMARY

Min:2.0Max:7.0 year(s)

Financial Services

Banking / Insurance

Finance

Graduate

Proficient

1

Delta Junction, AK 99737, USA