Dental Patient Administration Manager

at  Central and North West London NHS Foundation Trust

The post holder is responsible for the overall provision of dental reception, administrative, secretarial and information support services within Bucks Priority Dental Service (BPDS).
The post holder will be responsible for ensuring the dental service meets RTT, commissioning and CNWL targets in line with departmental KPI’s.
The post holder is required to work autonomously as appropriate, and is required to exercise personal initiative and independent judgment.
Assist the Dental Operational Manager and Dental Nurse Manager in managing the clinic resources and coordinating the operation of BPDS throughout Milton Keynes and Buckinghamshire according to:
Manage dental reception and admin staff including performing regular appraisals, development and monitoring of personal development plans
Responsible for recruitment, selection and retention of dental reception and admin staff
Take appropriate action in the handling of the Trust HR policies such as monitoring sickness absence, disciplinary, grievances and performance monitoring
Organisational administrative and reception support to BPDS
Retrieve and produce monthly reports for the senior management team on finance, activity and performance
Effectively communicate in the management of complex financial and general enquiries from staff and clients, some of which may be sensitive and contentious
Act as core configurer for computerised appointment and patient record system
Responsibility for filing and recording systems, ensuring relevance, maintenance and updating
Maintain, validate and manage patient waiting list data in line with RTT informing senior management of trends
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, family and carers, and also other staff members.
We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Direct line management of all dental reception and admin staff including responsibility for all HR functions in accordance with CNWL policies
To recognise when a problem exists, define its parameters and devise a solution
Communicate to the Dental Operational Manager and Dental Nurse Manager on matters concerning the day to day running of the service
Organising support staff rotas in liaison with the Dental Nurse Manager in order to maximise the clinical efficiency of all sites within the dental servic

Please refer the Job description for details