Dental Patient Services Representative

at  Charlotte Community Health Clinic

JOB DESCRIPTION

Charlotte Community Health Clinic offers high-quality medical, dental and behavioral health services for children and adults. We are currently seeking a Patient Services Representative to join our team. The Patient Services Representative will be required to have the ability to provide great customer service to patients as they check in and out. Maintain patient records, dental daily log and recall/recare system. This is a full-time position and will report to the Dental Operations Manager.

QUALIFICATIONS:

• High school diploma or equivalent
• Two years of clerical experience in dental office preferred.
• Bi-lingual in English and Spanish is required.
• Experience with Dentrix/EPIC preferred
• Legible handwriting for notations in charts
• Experience with Microsoft Suite (Word, Excel, etc.)

COMPANY DESCRIPTION

Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.

• Patient Registration: At registration, enters complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay. Complete sliding scale fee and make the cards for patients.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient. Chooses appointment time based on patient request, dentist/hygienist availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Fax. Answer the phone, provide accurate follow up, take and communicate messages.
• Dentrix/EPIC: Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded. Respond to patients and staff for billing and insurance questions. Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, etc. Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Works with team to identify opportunities of improvement and actively participates in the improvement process.
• Answering phones.
• Perform other duties as assigned.