Dental Receptionist

at  Camarena Health

SUMMARY:

The Dental Receptionist is an important member of the service delivery team, providing excellent customer service by greeting patients promptly and personably and facilitating the patient’s access to the point of service delivery, so that all patients can be seen within targeted time and schedule. Prepared to enroll or renew registration; the timeliness of work directly supports responsiveness to patients, including visit redesign and well-paced patient flow. The Dental Receptionist manages appointment schedules for service providers, keeping patients and staff informed of the daily schedule. The Dental Receptionist collects cash and enters accurate billing documentation. This team member continually updates his/her computer and service knowledge skills in order to function effectively with Electronic Medical Records (EMR).

EDUCATION:

• High School Diploma or GED

PRIOR EXPERIENCE:

• Minimum one-year work experience in dental office setting.
• Experience equivalent to two years in general or dental office procedures.

SKILLS:

• Bilingual (English-Spanish) preferred.
• Excellent oral and written skills.
• Intermediate computer skills
• Keyboarding (20 wpm); software management
• Knowledge of dental terminology and standard abbreviations used in dental notations.
• Telephone courtesy; customer-service oriented.
• Modern office practices and procedures including email.
• Intermediate to expert user computer skills.
• Well organized, systematic, prompt
• Attention to detail and excellent follow-through on work tasks.
• Demonstrated good problem-solving skills.
• Able to track multiple tasks and complete promptly.
• Correct grammar and spelling
• 10 Key calculators
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.

PHYSICAL REQUIREMENTS:

• Must be able to move up to 20 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have average manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.