Dental Receptionist / Care Advocate

at  Willamette Dental Group

Location: Eugene Practice
Position Type: Full Time Regular
Schedule: 4 10-hour shifts
Expected Hiring Range: $18 - $21/hour

POSITION SUMMARY

In partnership with the clinical team, the Care Advocate provides quality customer service through the coordination of patient flow and effective communication with patients, doctors, practice managers and clinic staff. The Care Advocate will act as the bridge for communication between patients, clinic staff and appointment center representatives by monitoring treatment completion, facilitating oral health
improvement initiatives and focusing on patient engagement. The Care Advocate helps to strengthen the therapeutic alliance between clinicians and patients by supporting provider recommendations, interventions, prescriptions and recalls. This position reports to the Practice Administrator.

EDUCATION AND EXPERIENCE

High school diploma or GED required. Post-secondary coursework is desirable OR equivalent combination of education and experience which will provide the ability to perform the essential functions
of the position. Minimum of two years customer service experience preferred. Medical/dental clinic or healthcare experience highly desirable, including strong knowledge of HIPAA compliance procedures.

PHYSICAL REQUIREMENTS

The work is primarily performed while sitting and/or standing, but will require occasional walking, bending, stooping and carrying light items such as papers, books, or other supplies. The incumbent uses a computer and other standard office equipment to complete tasks.

WILLAMETTE DENTAL GROUP IS AN EQUAL OPPORTUNITY EMPLOYER.

We provide equal employment opportunities to all employees and applicants for employment without regard to an individual’s race (including physical characteristics historically associated with race), religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.
This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Please refer the Job description for details