Dental Receptionist Front Office-CCH

at  JWCH Institute

This DA- Front Office position may be required to work 1 Saturday a month at a different work site.

REQUIREMENTS:

• Experience working in a dental front office area or front desk is preferred
• Communicates effectively both orally and in writing.
• Bilingual proficiency in English and Spanish.
• Experience with working with preferably Next-Gen and/or Dentrix.
• One year of experience performing financial support duties
• One year of working with Ryan White grants
• Current California Driver’s License and ability to drive to and from clinic sites
• Prior Dental Billing experience.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

POSITION PURPOSE:

Under the direction of the Dental Manager, the Dental Receptionist/Front Office functions as a Wesley Health Center ambassador by welcoming and attending to the needs of all patients. The Dental Receptionist/Front Office will create a positive front office experience by managing patient expectations, while demonstrating compassion and respect. This position will function as an integrated member of the health care team by assisting in the delivery of patient-focused care while performing varied moderately complex administrative and financial service support functions in a front office setting.

PRINCIPAL RESPONSIBILITIES:

• Responsible for greeting and verifying the purpose for the patient’s visit in order to determine patient priority.
• Verifies and records eligibility and registration, as appropriate for each individual patient into the Electronic Practice Management System.
• Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during their visit.
• Responsible for scheduling appointments and making sure patients receive referral documentation as needed.
• Responsible for telephone management and ensuring that all calls are answered courteously, promptly and any issues resolved as expected.
• Ensure clients receive reminder calls promptly to preserve high levels of retention.
• Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
• Maintains modern office practices, procedures and organization, as assigned.
• Ensures accurate recordkeeping and computer systems; business accounting and bookkeeping.
• Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
• Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.
• Provides reports and correspondence using basic business math skills, correct English usage, grammar, spelling and punctuation.
• Continuously analyzes a variety of administrative and/or technical problems and makes effective recommendations.
• Prepares accurate financial and statistical documents, reports, and correspondence.
• Maintains a cooperative working relationship with the public, staff, and management.
• Works independently and has the ability to organize, prioritize and coordinate work assignments.
• Other duties as assigned.