Dental Receptionist - Huntingdon

at  Cambridgeshire Community Services NHS Trust

Reception/Appointment Book/Treatment. Booking urgent care telephone triage appointments and treatmentappointments, where appropriate. Managing the waiting room, including greeting patients and advising them of any excessive delays. Re-booking additional needs appointments or minor oral surgery appointments.
Maintain the appointment system to ensure that surgery time is utilised appropriately. Distribute post accordingly. Record referral/communication correspondence in the patients notes and action accordingly. File all letters/correspondence in the appropriate place.
Accurately prepare and maintain patient records. Prioritise workload. You will be working within a team so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently. Maintain administrative systems to ensure good working practice.
Use judgemental and analytical skills to anticipate the needs of the patient. Maintain the Reception area. Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently. Most of our patients require a lot of emotional support to persuade them to accept treatment.
It must be recognised that anxiety can often be displayed as aggression. Knowledge of computer use is essential for input of patient data, payment transactions and other services. Collection of charges as appropriate. Cashing up/banking, recording all necessary details.
On occasions, work independently managing the department administration and giving appropriate advice when necessary. Maintain patient confidentiality at all times. Maintaining own professional development and requirement to take part in appraisal and KSF process. Compliance with NHS code of conduct.
Attend appropriate meetings. Encourage and motivate other team members. Support others by sharing skills and knowledge of the job

Please refer the Job description for details