DENTAL RECEPTIONIST

at  Santa Rosa Community Health

Under the supervision of the Dental Practice Manager and the Dental Director, the Dental Receptionist is responsible for liaison between the Dental Clinic and patients. Answers phones, greets, registers and schedules patients, updates patient identification, contact, insurance and eligibility information. Assists patients or arranges for assistance with applications for insurance, and answers patients non-clinical questions. Collects and enters data. Reports that patient has arrived to back office and collects fees, as appropriate.

REQUIRED QUALIFICATIONS:

Speak, read and write in English and Spanish.
High school diploma or GED certificate.
Must obtain CPR (BLS) certification by attending first available class offered by SRCH.
Sufficient knowledge of dental terms and dental office experience required.

SKILLS AND KNOWLEDGE:

Computer literacy required; familiarity with the use of clinical software such as Dentrix preferred.
Strong organizational skills.
The ability to work with persons from a wide diversity of social, ethnic and economic backgrounds is necessary.
SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

PHYSICAL REQUIREMENTS:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously.
• Reach forward, up, down, and to the side.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to five (5) pounds.
  SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

• Communicate effectively in a manner that promotes trust and cooperation.
• Receives and places necessary telephone calls consistent with professional matters, clinic business and patient care of the Dental Department.
• Understands and can utilize Windows and other computer systems.
• Participates in appropriate health promotion/disease prevention activities, both on-site and off-site as required.
• Has a basic understanding of dental procedures to schedule next appointments and can convey this information to the patient.
• Utilizes the internet to check eligibility of third payer insurance systems.
• Courteous and respectful phone skills.
• As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
• Other duties as assigned.