Dental Receptionist

at  Sutton Orthodontics

SKILLS AND EXPERIENCE:

• Expected to help set up the day, communicate well with your peers, clinicians, management team and patients.
• Proven record of exemplary service.
• Have good face to face as well as telephone skills.
• Be able to work well within a team, as well as have the ability to be proactive when working alone.
• Have experience handling cash, report printing and adhering to deadlines.
• Be flexible and willing to cover holiday/sickness as and when necessary.
• Have at least 1 years customer facing service experience.
• Have a high level of accuracy
• Have a professional and friendly manner, which must be maintained at all times

BENEFITS:

• 20 days holiday a year + bank holidays pro rata
• Salary starting from £13.00 p/hour ( depends on experience)
• Employer Pension Contributions
• Paid Day off on your Birthday
• Agilio membership for your verifiable CPD
• Employee discount
• On-site parking
  We are looking for someone who excels at customer service and organisation. You will be an approachable person with an outgoing personality, but also a high level of professionalism and maturity.
  Job Types: Full-time, Permanent
  Pay: From £13.00 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sutton SM2 5SJ: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: In perso

• Deal with patient enquiries and bookings, manage the diaries of the practitioners, and ensure that the patient journey is flawless from start to finish.
• Build rapport with the patients throughout their journey.
• Deliver patient consultation treatment plan.
• Perform other general administrative tasks as required.
• Coordinate patient care with clinicians and therapists
• Manage patient records and ensure that all necessary paperwork is completed to ensure accuracy of data.
• Monitor patient progress and adjust treatment plans as needed.
• Assist with clinic duties such as opening and closing the practice.
• Managing the payment options.
• Monitor and update spreadsheets.
• Experience in dental and particularly orthodontics dentistry would be a distinct advantage, as would experience of working within a Patient Experience Journey.
• To log all new referrals onto our computer system
• To scan patient notes
  Further duties will entail covering reception & liaising with various team members. Most importantly, you will manage the journey for new patients from the initial inquiry to a successful acceptance of treatment.