Department Lead Service Technician

at  Epic Mountain Gear

CREATE YOUR EXPERIENCE OF A LIFETIME!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

JOB SUMMARY:

Responsible for performing quality tunes and repairs to customers’ equipment. Write up accurate work orders and prioritize work in an expedient manner. Assist with store operations and generating sales. Supervise and direct the Technician staff.

JOB REQUIREMENTS:

• HS Diploma or GED Equivalent
• At least 1 year relevant work experience required; relevant work experience within the company preferred.
• Basic computer skills with ability to learn
• English fluency
• Excellent customer service skills
• Ability to handle multiple customers and projects at one time
• Ability to troubleshoot and elevate questions or concerns to management
• Working knowledge of Snowell or Winterstieger tuning equipment preferred
  The expected pay range is $21.00 - $23.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
  Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
  Requisition ID 504263
  Reference Date: 08/16/2024
  Job Code Function

JOB RESPONSIBILITIES:

• Service and repair customer merchandise according to established guidelines
• Complete accurate work orders and prioritize work in an expedient manner
• Determine customer equipment needs, assist in generating sales
• Provide customers with highest level of service by serving as a knowledgeable resource to customers and co-workers
• Adhere to all company policies and guidelines
• Remain current on industry products and trends, and demonstrate knowledge of products
• Protect company assets through loss prevention techniques
• Maintain all company paperwork according to policy
• Communicate with store management to achieve a seamless customer experience and maximize profitability
• Train, lead and manage associate technicians
• Identify shop supply needs
• Manage work order flow to completion
• Maintain equipment and identify equipment proactive servicing needs
• Maintain a clean and safe work area, adhere to all safety procedures
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to
• Other duties as assigned

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plan