Department Manager

at  Inditex

EXPERIENCE AND QUALIFICATIONS

• Good knowledge of the company, the brand and the store they are applying for
• Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
• Passion for fashion, market, competitors and trend awareness
• Knows how to drive sales and can provide examples
• Has lead a stable and consistent career
• Good team management experience

SKILLS AND ATTITUDES

• Forward planning skills
• Commercial awareness
• Numerate and Articulate
• Strong organisational and time management skills
• Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
• Flexibility and problem solving ability
• Has initiative to identify problems and opportunities to be proactive
• Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
• Excellent communication (both verbal and written) and interpersonal skills
• Takes ownership of self-development
• Self-motivated and ability to motivate others
• Tenacious and resilient

PURPOSE

To assist and support the General Manager in the running of a store or a department in line with company objectives and ensuring company standards. To supervise the shop floor and coordinate staff activity.

KEY RESPONSIBILITIES

Stock Management and Sales

• To manage daily replenishment within a deadline in line with the sales, the needs of the department and the product information provided by the company.
• To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
• To communicate with the General Manager, Product Manager, Brand Manager/ HR Manager as when required (feedback about new lines, product requests and future arrivals)
• To drive sales to improve store performance and to support the GM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L
• Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
• To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organization

• To manage the complete delivery process and react to unexpected circumstances when appropriate
• To allocate new lines in the shop floor and manage replenishment and to brief the team on new lines and locations
• To organize overstock as per company policies
• To manage delivery productivity in line with company targets
• To understand how to use the Stock Management System (Casio) for all product transfers and deliveries and to meet deadlines

Merchandising

• To work with the Merchandising team to plan and adapt the store merchandising according to company criteria and sales.
• To guarantee visual merchandising standards and to properly maintain fixtures and decorations

Customer Service

• To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the company. To follow all minimums of customer service consistently setting standards to the team
• To solve any customer issues as they arise. To manage conflict and refer to the senior management team when necessary
• To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.)
• To understand and enforce the return policy

Store Procedures and Cost Control

• To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store
• To understand the stock take process, the sales preparation process and to support the line manager on these
• To understand the Maintenance File and to support the management team in using it effectively
• To show awareness of personnel and other controllable costs

Health and Safety

• To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens
• To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them
• To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion

HR & Team Management

• To develop a team orientated environment
• To support the management team in preparing monthly rotas, daily planners and holidays according to business needs
• To encourage staff participation in daily team briefs and to support the management team with new ideas
• To guarantee the adequate induction of new team members
• To assist in the development and retention of an effective team by being involved in the recruiting, training, developing and coaching of team members in line with company budgets and standards
• To participate in performance reviews for staff members
• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc.)
• To support the management team in all Payroll procedures (TGT system).
• To get involved in the recruitment process in the store
• To ensure that continuous training of all sales assistants is completed