Department Officer

at  The Emirates Group

• Job Purpose: JOB PURPOSETo direct and control all departmental activities on shift, act as point of contact and plan the availability ofresources / equipment ensuring consistency, safe on-time performance and alignment with SLAs,standard operating procedures, shift demand and regulatory, legal and safety requirements.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)

Plan

• Works with Resource Allocators to plan and control manpower resources on shift to optimise utilisation

and save costs in line with the standard operating procedures ensuring compliance with safety and service

standards

• Reviews the flight schedule and ensures that the resource plan is aligned to the work demand.
• Forecasts any operational issues and ensures the availability of resources in the case of manpower

shortages or equipment
breakdown / maintenance

Deploy

• Deploys resources based on the information provided from resource planning to ensure availability of

resources for all flights/activities.

Lead

• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role

model safe behaviours and follows up on corrective actions.

• Guides and leads Department Team Leaders to deliver the required services as per the shift

requirements

• Discuss the shift challenges with the team and briefs on expectations and plan of action.

Execute

• Updates and maintains the AHM data within the Weight and Balance Systems for both EK, FZ and

selected OAL on a shift basis.(Load Control Specific)

• Provides on-job training to the Load Control Department on the Weight and Balance Systems. (Load

Control Specific)

• Initiates any Incident reports that are related to Load Control software to be presented to the vendor for

investigation. (Load Control Specific)

• Complies with all relevant safety, quality and environmental management policies, procedures and

controls to ensure a healthy and safe work environment.
Acts as a role model for the desired safety behaviours and wears the appropriate PPE and ensures that
work is conducted in a safe manner.
Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing

support, direction for the desired safety behaviors and leading with safety.

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so

that work is carried out in a controlled and consistent manner.

• Communicates regularly with key stakeholders to provide them updates on department activities on shift.
• Coordinates regularly with other officers on shift to ensure that quality services, resources and safe ontime performance are provided.
• Contributes to the identification of opportunities for continuous improvement of systems, processes and

practices, cost

• Develops the shift report summarizing shift performance and highlighting any service shortfalls and

recommends solutions and corrective action

• Takes immediate action to rectify irregular operations in coordination with Flight Officer (where

applicable), Service Delivery Managers and/or Manager dnata Operations through the deployment of
resources on the shift for airside operations
Qualifications & Experience: 3. MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications:
Experience :
Airport Operations. Other

Knowledge/Skills:

• Bachelors degree or Diploma in business administration / aviation / ground handling / customer

service

• Experience:
• Bachelor Degree: 4-6 years of experience in aviation/ ground handling/customer service
• Diploma: 6-8 years of experience in aviation/ ground handling/customer service
• UAE driving license (for airside based roles)
• Load Control (Load Control Specific)
• Preferably First Aid trained
• Advanced understanding of airlines? customer service product (specific airport related requirements)

and Industry

regulations for the assigned work area

• Advanced understanding of the aviation terminology
• Advanced Customer Management Skills
• Advanced Communication Skills
• Advanced Safety Awareness Skills
• Proficient Supervisory Skills
• Proficient Planning and Organizing Skills
• Proficient Writing Skills
• Proficient IT and Computer Literacy Skills

Additional to Airside Operations Airside Centre of Excellence (ACE)

• Advanced understanding of the usage of AACS (Airport Activity Control System), BELT (Baggage

Excellence and Location

Tool) and RTC (Real Time Control)

• Advanced understanding of Airline Requirement and Customer SLAs
• Proficient understanding of the Turnaround Process
• Basic knowledge of weight and balance

Additional to Airside Transportation

• Advanced understanding of the usage of AACS (Airport Activity Control System), and RTC (Real Time

Control)
Critical Competencies

Additional to Tech Support :

• Degree or Diploma in Aircraft Maintenance Engineering or defence aviation.
• For bachelor’s degree: 4-6 years of experience in Aircraft maintenance engineering/ defence aviation
• For Diploma: 6-8 years of experience in Aircraft maintenance engineering/ defence aviation

Specific to Aircraft Turnaround

• Bachelors degree or Diploma in Aircraft Maintenance Engineering / defense aviation
• Bachelor Degree: 4-6 years of experience in Aircraft maintenance engineering/ Defense
• Diploma: 6-8 years of experience in Aircraft maintenance engineering/ Defense

Leadership Role:
No
Safety Sensitive Role:
Yes

Please refer the Job description for details