Department Secretary - Child, Youth and Emerging Adult Program

at  Centre for Addiction and Mental Health

Job Description
The Child Youth and Emerging Adult Program (CYEAP) at CAMH is located at the redeveloped Queen Street Site of CAMH. As an integral part of the ambitious growth agenda for CAMH, CYEAP teams serve children, youth and emerging adults who have mental health and/or addiction challenges along with their families and caregivers. These services are closely aligned with our Research Centres including the Slaight Centre, McCain Centre for Child, Youth and Family Mental Health and the Cundill Centre for Child and Youth Depression.
CYEAP is currently seeking a full-time, temporary (6 months) Department Secretary. Reporting to the CYFS Senior Manager and Administrative Supervisor, the successful candidate will work collaboratively with the clinical team in various outpatient services within CYEAP to provide administrative support where needed and ensure the smooth and effective operation of the service. This position requires a considerable degree of client contact, both in person and on the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, document preparation, inter service correspondence, organization and management of daily clinical service schedules and managing referrals. You will conduct I-CARE Scheduler and Power Chart data entry and register clients, all while ensuring the accuracy of the data. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. This position will primarily assist with staffing coverage across the teams. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. You may also be required to perform other related duties as needed and work flexible hours. This position is located at the Queen Street site.
Job Requirements
The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus two (2) years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical, problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Word, Excel, PowerPoint, and the Internet. Familiarity with Cerner software systems, OHIP billing as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with database management would be considered a further asset, as would experience in client services. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate, you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.

Please refer the Job description for details