Department Subject Matter Expert

at  The Emirates Group

KNOWLEDGE/SKILLS:

Bachelor’s degree or Diploma in business administration/aviation/ground handling/customer service

EXPERIENCE:

Bachelor’s degree: 2-4 years of experience in aviation/ ground handling/customer service
Diploma: 4-6 years of experience in aviation/ ground handling/customer service
Advanced understanding of Airlines Customer service product (specific airport related requirements) and Industry regulations for the assigned work area.
Advanced understanding of the aviation terminology
UAE driving license (for airside based roles)
Preferably First Aid trained
Advanced Supervisory Skills
Advanced Communication Skills
Advanced Writing Skills
English Language Skills- Level 5
Proficient Customer Management Skills
Proficient Planning and Organizing Skills
Proficient Data Collection and Analysis Skills
Proficient Safety Awareness Skills
Proficient IT and Computer Literacy

JOB PURPOSE: JOB PURPOSE

To provide subject matter expertise and guidance on shift, improving the quality and consistency of delivered services and deal with any operational issues / challenges such as resolving personnel capability and procedural shortfalls to ensure a safe, efficient and service oriented work environment in compliance with regulatory, legal and safety requirements and standard operating procedures.