Departmental Senior Manager - FM Service Delivery Manager

at  Mitie

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do
  Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. We are excited by the opportunity Millsike presents: a blank canvas on which we can paint a bright future for our prisoners. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations. Prisoners will experience a dramatic shift from traditional prison environments. Millsike will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. Above all, we will ensure our approach offers a deep sense of safety/respect, through a supportive, uplifting environment, that helps prisoners to see their potential and that unlocks a brighter future for all.

PERSON SPECIFICATION

We are looking for motivated, caring individuals who want to be part of our team that will play their part in the Government’s drive to cut reoffending through effective rehabilitation; enabling offenders to turn their lives around for good. We will provide a safe, secure environment at HMP Millsike, thus providing reassurance to the public and victims of crime that perpetrators are serving a secure sentence for their crimes.

The knowledge, skills, qualifications, and experience relevant to the position are:

• Experienced in building services maintenance (Apprenticeship or equivalent)
• Hold, or attain, an appropriate FM/Engineering qualification
• A Health & Safety qualification – IOSH/NEBOSH
• Member of relevant industry body (IWFM, CMI, Tech/CMIOSH)
• Working knowledge of H&S legislation and management in the application of FM Services
• Experience of in-house and outsourced estates management service delivery, ensuring compliance.
• Experience within a dispersed, multi-functional, demanding and people focused environment.
• Experience of managing complex FM contracts
• Understanding company vision and strategic direction.
• Ability to communicate at all levels both verbal and written, also note taking.
• Excellent interpersonal skills and self-motivated.
• Team worker and flexibility within the contracted hours.
• Computer literate
• Strong team player and a ‘can do’ attitude.
• Intuitive and proactive nature.
• High moral standards with absolute integrity

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch

You will be responsible to the Head of FM for the delivery and management of all FM service delivery across the Prison estate. You will be responsible for meeting all statutory, mandatory and maintenance requirements in line with the Authority established baselines and contractual obligations within the approved financial parameters. You will be responsible for the assistance of recruitment, training and on-going support to the on site FM teams. You will need to operate, maintain and manage efficiently with the minimum supervision to specified standards as determined by HMPPS.