Deployment Technician (On Demand, 1-year Contract)

at  Compugen Inc

POSITION OVERVIEW:

• Deployment Technician, On-Demand (12 Month Contract)

SKILLS & QUALIFICATIONS:

• Must have a valid driver’s license, vehicle and insurance.
• The ability to pass the Security Clearance check is required.
• 1-2 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
• High School Diploma is required
• Comptia A+ Certification is an asset.
• Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.). is an Asset
• Experience with POS, Servers, Switches, Routers and Wi-Fi.is an Asset
• Experience with current Operating Systems.
• Experience with determining and resolving problems with laser printers (major vendors) preferred.
• Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies. preferred.
• Strong time management skills with a proven sense of urgency to complete tasks and assignments.
• Good written and verbal communication skills.
• High level of integrity and honesty.
• Ability to take direction and follow practices and procedures consistently and accurately.
• The ability to work independently as well as in a team environment.
• Bilingualism is an asset

• Deliver an exceptional customer experience by maintaining contractual service levels
• Function as a Site leader on project assignments, as required
• Utilize your experience and knowledge for customer documentation development
• Perform hardware warranty and non-warranty repairs of desktops and notebooks.
• Perform imaging and re-imaging of workstation operating systems and applications
• Provide end-user support and assistance on various operating systems and applications
• Execute complex moves, adds, changes of computer equipment.
• Complete complex hardware and/or software upgrades to existing equipment.
• Perform network connections for desktops and printers.
• Support and service customers with POS, Servers, Switches, Routers and Wi-Fi.
• Maintain; or ability to attain, major vendor (HP, Dell, Lenovo, Lexmark, Xerox, etc.) certifications.
• Maintain your Comptia certifications
• After hours support as required
• Must be able to lift a minimum of 51lbs independently on a regular basis.
• Other duties as required.