Deposit Operations Associate

at  PATRIOT BANK NA

Description:

Provides support and guidance to department personnel for all Deposit Operations functions of the Bank. Oversees all aspects of the Deposit Operations function, including return items, ATM and Debit card production and reconciliation, research and adjustment of cash letter errors, reviewing production of report and notice downloads, etc. Provides support for branch staff and banking center staff as needed for customer issues. Manages all deposit related compliance issues. Manages all aspects of the Wire Transfer process. Manages all back-office consumer and business Internet Banking processes including Online Bill Payment, ACH, Mobile Deposit Capture and Remote Deposit Capture. Manages all back-office ATM/ITM processes. Works on new products and projects as requested by management. Manages and processes all legal service pertaining to deposit accounts, such as Subpoenas, Levies, Tax Warrants, etc. Manages daily operations processes and personnel.

• Assists with implementation of Deposit Operations projects and products as approved by senior management.
• Receives and reviews email and written communications from branches and customers regarding various issues requiring research and resolution.
• Reviews and approves deposit related reports.
• Implements and tests various systems and modules used in the department.
• Oversees and manages all aspects of daily Wire Transfer processes, including retention, reporting and regulatory requirements.
• Manages dormant account program and processes annual escheatment of abandoned property, i.e., deposit accounts, outstanding official checks, etc.
• Administers, supports and troubleshoots consumer internet banking issues, bill payment issues, P2P, etc.
• Supports Business Banking back-office functions, including bill payment, processing online wires, and processing ACH origination files.
• Approves Business Banking ACH Origination files for processing.
• Supports IRA processing with Ascensus, including transaction accuracy, customer plan issues, distribution issues, and tax reporting.
• Manages ATM/ITM back-office functions, including balancing and reconciliation for the entire network.
• Processes ATM/ITM daily/weekly reconciliation as needed.
• Processes daily deposited checks via the Ensenta system for ATM and ITM customers.
• Customer and branch support for card issues, unauthorized claims, and general card issues.
• Assist with legal documents served on the Bank, including document production, required responses, and tracking.
• Assists and supports new banking programs as they relate to back-office processing.
• Supports various bank departments with operations related processes.
• Assists Deposit Operations Personnel when required and performs their duties when absent.
• Identifies and manages the processing of various cash letter errors, such as encoding, duplicate presentations, etc. to resolution.

Requirements:

• Effective interpersonal skills
• Strong attention to details & mathematic skills
• Excellent customer service ability
• Strong sense of integrity and personal ethics
• Requires the ability to handle multiple tasks
• Polished verbal and written communication skills
• Time management skills
• Strong organizational and follow up skills
• Accurate and precise reporting ability
• Computer skills, including proficiency with MS Excel and Word.

EDUCATION

• High School Diploma/GED; Degree preferred
• One year or more of experience in banking environment preferred

Please refer the Job description for details