Depot Operations Supervisor (WFF)

at  apetito

WHO WE ARE

Wiltshire Farm Foods have been cooking and delivering delicious and nutritious frozen meals for over 25 years. We are the UK’s leading home meal delivery service, with a predominantly older and vulnerable customer base.
We have depots across the UK providing customer service call centre and distribution in a specific local geographic territory.
More than a delivery service, we make a real difference to the lives of our customers through providing excellent service and nutritious food delivered 6 days a week.

ESSENTIAL SKILLS & EXPERIENCE:

• Experience in a supervisory role- leading and motivating a team to achieve shared objectives
• Strong communication skills
• Customer service ethos
• Confident using IT systems
• Strong influencing skills
• Able to understand and influence KPIs
• Problem solving skills
• Full driving license

Desirable Skills & Experience:

• Previous experience of leading a team within a retail, wholesale, customer service or operational/logistics environment
• Some knowledge of commercial / P&L / budget management
• Health & safety training
• Food safety training
• Coaching skills
• Experience of developing a team
• Experience of implementing operational policies and processes

The Depot Operations Supervisor reports to the Retail Sales & Operations Manager (RSOM) who has overall responsibility for the depot and service across:

• Customer Services
• Delivery fleet
• Cold store Warehouse

This role is 40 hours per week, working any 5 of 6 days (closed Sundays.)
We offer a competitive hourly rate of £13.33 per hour
+ 33 days annual leave (including bank holidays)
+ company bonus scheme
+ a selection of other company perks including discounted meals
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative.
We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

Responsibilities:

• An integral member of the leadership team, you’ll model the passion and commitment to deliver outstanding service to our customers.
• You will help to drive the consistent delivery of established processes and operational standards.
• You’ll track the team’s performance against achieving daily, weekly and monthly targets.
• Developing both the operational performance of the depot and the skills of your team will be a key aspect of the role.
• The Depot Operations Supervisor has responsibility for areas such as health & safety, stock management, local delivery fleet management and facilities maintenance.
• You’ll be ready and willing to get involved in the day-to-day tasks if needed, including deliveries (so a full UK driving licence is essential.)

Qualifications:
This is a great opportunity for someone to grow their management skills and gain experience in different aspects of business delivery.