Deputy Branch Operations Manager

at  Securitas

AS THE DEPUTY BRANCH MANAGER FOR OPERATIONS, YOU’LL LEAD AND INSPIRE OUR TEAM , ENSURING TOP-NOTCH SERVICE DELIVERY TO OUR CLIENTS . YOU’LL KEEP THE TEAM WELL-TRAINED , MOTIVATED , AND READY TO PROVIDE EXCEPTIONAL SERVICE. PLUS, YOU’LL MANAGE EXPENDITURES TO MAINTAIN EFFICIENCY AND QUALITY ACROSS ALL SITES .

Position: Deputy Branch Operations Manager
Location: Ideally will live in / around East Anglia area
Pay: £40,000 per annum + £6,500 car allowance
Experience needed: 3 years+ experience in operational management & 5 years+ experience within security industry
Flexibility is key as the position will form part of the out of hours Duty Manager escalation!

JOB DESCRIPTION

• Allocate resources to meet client service requirements, ensuring compliance with company policies and standards.
• Promptly communicate resource needs to HR, ensuring equipment is ordered and distributed.
• Consistently meet company and client KPI targets and support client retention through consistent service levels.
• Maintain up-to-date assignment instructions, risk assessments, and documentation.
• Adhere to health, safety, and quality management standards, performing audits and quality checks.
• Control direct costs, manage operational issues, and escalate as necessary.
• Lead by example, promoting integrity, vigilance, and helpfulness while recognizing and rewarding best practices.
• Monitor employee engagement, address turnover, and conduct performance reviews.
• Ensure effective training, manage performance improvements, and support staff development.
• Build strong relationships with unions, support departments, and the Solutions team.
• Contribute to branch KPIs, succession planning, and company initiatives, sharing best practices.
• Perform other duties as directed, upholding Securitas Core Values of Integrity, Vigilance, and Helpfulness.

ESSENTIAL SKILLS

• SIA licence
• Driving Licence
• 5 years checkable employment or education history
• Right to work in the UK
• 3 years+ experience in operational management
• 5 years+ experience within security industry
• Commercial acumen awareness
• Flexible with working time
• Excellent time management skills
• Communication is key to succeed in this role
• Able to form good working relationships