Deputy Breast Screening Office Manager - Peterborough

at  North West Anglia NHS Foundation Trust

The Breast Unit at Peterborough City Hospital is a new dedicated Unit which has digital imaging equipment and provides Breast Screening and Breast Symptomatic Services to women who are referred into the service and those who are eligible for routine Breast Screening. Both services are managed by a Unit Manager who is responsible for the integration and alignment of the two services.
The Deputy Breast Screening Office Manager will work closely with the Office Manager and the Breast Unit Manager to plan, manage and report on the national breast screening programme.

This is an exciting opportunity to join a busy, efficient existing team but also to play an important role in the service development and expansion of the Unit as a specialist centre. We have a clear plan for staff training and professional development to include role extension to meet service needs.

• Supervise & co-ordinate the Breast Screening Reception, and Screening Office responsibilities including direct line management of all Breast Screening Office Staff.
• Provide and receive routine information using persuasive skills and tact in order to effectively communicate, where there may be barriers to understanding i.e. cultural, language, physical or mental difficulties.
• Establish and maintain positive working relationships with the Breast Services Manager, Breast Services Administration Manager, Radiographers, Radiologists, Breast Imaging Assistants, Radiology Clerical Officers and Radiology Personal Assistants, Breast Care Nurses, Consultants and Secretaries, Ward Managers and Ward Clerks, Senior Clinicians, General Practitioners, patients and the general public to facilitate the smooth running of the service.
• Deal with enquiries either directly or on the telephone, from internal and external sources and take the appropriate action, communicating with people at all levels within the health care system.

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);

This is an exciting opportunity to join a busy, efficient existing team but also to play an important role in the service development and expansion of the Unit as a specialist centre. We have a clear plan for staff training and professional development to include role extension to meet service needs.

• Supervise & co-ordinate the Breast Screening Reception, and Screening Office responsibilities including direct line management of all Breast Screening Office Staff.
• Provide and receive routine information using persuasive skills and tact in order to effectively communicate, where there may be barriers to understanding i.e. cultural, language, physical or mental difficulties.
• Establish and maintain positive working relationships with the Breast Services Manager, Breast Services Administration Manager, Radiographers, Radiologists, Breast Imaging Assistants, Radiology Clerical Officers and Radiology Personal Assistants, Breast Care Nurses, Consultants and Secretaries, Ward Managers and Ward Clerks, Senior Clinicians, General Practitioners, patients and the general public to facilitate the smooth running of the service.
• Deal with enquiries either directly or on the telephone, from internal and external sources and take the appropriate action, communicating with people at all levels within the health care system

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

• Maintain a high standard of own work to ensure efficient and effective patient centred service delivery.
• Be responsible for the various computer systems within the department. To operate and manage the dedicated computer system which is fundamental to the running of the NHSBSP. To represent the Peterborough Breast Screening Service at the national computer meetings, propose system developments implement changes and update protocols resulting from those meetings in accordance with the NHSBSP.
• Have full knowledge of the NHSBSP and Peterborough & Stamford Hospitals NHS Trust referral guidelines to be able to advise referrers and patients on the most appropriate means to access the service.
• Be responsible for all aspects of the management of the administration & reception staff within the Imaging Service to include annual leave, sickness, competency and disciplinary issues.
• Organise and implement systems of annual appraisal for administration/reception staff.
• Take a lead role in the orientation and training of staff.
• Work with the Breast Services Manager and Breast Services Administration Manager in the strategic and operational planning and decision making processes for the department.
• To attend and participate actively in department meetings.
• Be responsible for the correct entry of data, maintaining complex appointment booking systems and ensuring that appointment letters and result letters are sent out in accordance with NHSBSP guidelines. Maintaining accurate record systems both computerised and manual for the work undertaken in the main office, reception and filing areas.
• Organise and maintain secretarial support for the provision of symptomatic Imaging reports issued by Radiologists, Consultant Radiographers & advanced Practitioners.
• Ensure symptomatic x-ray examinations are reported by the radiology consultants to agreed timescales and quality standards.
• Problem solving & trouble shooting with regard to the accuracy of patient imaging records, requiring analytical and judgement skills, and the ability to interpret facts.
• Maintain a high standard of personal behaviour, involvement and responsibility.
• Be responsible for the timely request of data regarding women eligible for screening from the relevant Practitioner Service units, Schedule their appointments in accordance with the protocols as defined by the NHSBSP.
• Create and plan the screening schedule from the analysis of the data obtained, and to work with the Breast Services Administration Manager to co-ordinate and maintain the Three Year Round Plan.
• Devise and maintain a timetable for mobile and static unit clinics.
• Maintain provision for multidisciplinary meetings with regard to paperwork & imaging needed