Deputy Care Manager

at  Melody Care

ESSENTIAL QUALIFICATIONS:

• Experience: Experience in the care sector.
• Education: Good general education.
• Certifications:
• NVQ/QCF/RQF Level 2 in Health & Social Care, with a commitment to achieving Level 3.
• A Social Care Portfolio (e.g., record of courses attended).

DESIRED QUALIFICATIONS:

• NVQ/QCF/RQF Level 3 in Health & Social Care.

PURPOSE OF POSITION:

To support the Care Manager in ensuring the effective delivery of care services.

PRINCIPAL RESPONSIBILITIES:

Below is a list of the duties and responsibilities you may be asked to undertake as Deputy Care Manager:

• Client and Professional Carer Communication:
• Act as the primary communicator between clients and professional carers.
• Address and resolve queries from clients and professional carers.
• Co-ordinate with multidisciplinary teams to ensure seamless care delivery.
• Support for Care Manager:
• Assist the Care Manager with day-to-day operations, including support for other branches as needed.
• Personnel Management:
• Maintain up-to-date personnel files for professional carers.
• Organise and conduct regular supervision sessions with professional carers.
• Assist with scheduling care visits.
• Client Care and Planning:
• Attend client reviews and update care plans accordingly.
• Participate in new client meetings, complete initial assessments, and develop care plans.
• Maintain all client records in the Care Planning App and create corresponding office files.
• Meetings and Training:
• Arrange and participate in regular staff and management meetings.
• Attend training courses that enhance job performance.
• Quality Assurance:
• Engage in quality assurance and auditing processes, addressing any concerns that arise.
• Ensure all communications are accurately logged in the appropriate records.
• Recruitment and Selection:
• Support the Care Manager in interviewing and selecting new professional carers.
• On-Call Responsibilities:
• Be part of the on-call team outside regular office hours, providing support as needed.
• General Duties:
• Cover care calls in case of emergencies
• Additional duties may be assigned as required, within the competence of the post holder.

The following personal attributes are essential for this role:

• Communication Skills: Strong verbal and written communication skills.
• Organizational Skills: Ability to manage tasks efficiently and effectively.
• Independence: Self-reliance, self-motivation, and the ability to work independently.
• Problem-Solving: Resourcefulness and proactivity in addressing issues.
• IT Proficiency: Strong computer skills.
• Driving License: A clean driving license.
• Experience:
• Coordination of care schedules.
• Office administration.
• Reliability, discretion, diplomacy, and patience.
• A caring nature and the ability to work flexibly