Deputy Care Manager Mid Sussex

at  Guardian Angel Carers

POSITION: DEPUTY DOMICILIARY CARE MANAGER

Location: Guardian Angel Carers Mid Sussex Burgess Hill Office
Salary: Competitive, dependent on experience
Hours: Full-time, 37.5 hours per week
Contract Type: Permanent
Guardian Angel Carers is a leading provider of high-quality home care services, dedicated to supporting individuals in their own homes. We pride ourselves on delivering person-centred care that enhances the lives of our clients and their families.
An exciting opportunity has arisen for a compassionate and experienced homecare clinician to join our dynamic team. The successful candidate will assist the Registered Manager and Business Owners in the day-to-day running of our services, ensuring that our clients receive exceptional care and support. This role requires a proactive & organized individual with a strong background in person centred care & people management.
The right person will be able to lead a team by following our mission; “To inspire confidence in the hearts of our clients, and their families, through the professional and compassionate care that we deliver to our clients, as well as our people.”

REQUIREMENTS:

• Qualifications: A management qualification (e.g. NVQ Level 5) is desirable.
• Experience: Minimum of 3 years of experience in a supervisory home care role, with at least 1 year in a senior supervisory or managerial role.
• Skills: Excellent communication, leadership, and organizational skills. Ability to work under pressure and manage multiple tasks.
• Knowledge: Strong understanding of CQC regulations, safeguarding procedures, and person-centred care practices.
• Personal Attributes: Compassionate, reliable, & committed to delivering high standards of care.

• Deputy management: Assist the Manager in the overall management of the service, including staff management, client assessments, & care planning. Support business planning, growth & support community engagements. The deputy manager must ensure the service provided continues to be safe, effective, caring, responsive and well-led, whilst supporting & inspiring the care delivery team to deliver the same.
• Management of Staff Supervision: Supervise & support care & office staff, ensuring they are well-trained & motivated & have the right skills & tools to deliver high-quality care & their accountabilities. Closely monitoring performance.
• Client Care: Ensure that all clients receive personalised care in line with their care plans, & conduct regular reviews to maintain the highest standards. Improve care where required.
• Compliance: Ensure the service operates in compliance with regulatory requirements & company policies, including safeguarding & health & safety protocols, for example managing accidents and incidents effectively & appropriately.
• Quality Assurance: Assist in conducting audits & monitoring the quality of care provided, allocating resources effectively, implementing improvements where necessary.
• On-Call Duties: Participate in the on-call rota to provide support during out-of-hours emergencies.
• Communication: Act as a point of contact for clients, families, & external agencies, ensuring clear & effective communication.
• Host regular team meetings as well as attend and contribute to weekly managers meetings to maintain effective communication amongst the team.
• Ensure communication is proactive, professional, & pertinent for all clients & colleagues utilising a variety of tools & skills to optimise the service & the team.
• Administrative Tasks: Support with scheduling, rota management, & other administrative duties as required.