Deputy Chief Operations Officer

at  STRIDE Community Health Center

WHO WE ARE:

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area.
With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it’s about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative and diverse environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in Business Administration or health related field, required. Masters degree preferred. Experience may be considered in lieu of education
• 10 or more years of healthcare operations experience across various industries including but not limited to multi-specialty medical groups, community health center, healthcare consulting, healthcare technology
• A minimum of 3 years’ experience at a Director or higher level exhibiting successful team leadership and management skills
• Prior experience with community health centers and medically underserved populations
• Prior experience leading performance excellence and process improvement initiatives desired
• Previous background working with clinical providers and care teams
• Epic ambulatory EHR experience

SKILLS & EXPERTISE:

• Ability to thrive within a dynamic work schedule, growing program, and multiple roles.
• Ability to set priorities, motivate and help top performers achieve goals.
• Ability to work independently and in a self-directed manner.
• Ability to think critically, by approaching problem solving logically, research options and focus on meaningful data to draw the right conclusions, even under pressure.
• Ability to manage time and meet deadlines.
• Ability to accept and learn from constructive criticism.
• Ability to manage and mediate conflict.
• Ability to manage department budget.
• Ability to value and celebrate differences, build rapport and form positive relationships.
• Ability to communicate effectively to all levels of employee in person and in writing.
• Ability to practice a high level of confidentiality by maintaining employee and patient confidentiality.
• Demonstrated ability to lead and develop a department and department staff members.
• Outstanding interpersonal relationship building and employee coaching and development skills

YOUR ROLE:

In partnership with STRIDE’s Chief Operating Officer, the Deputy Chief Operations Officer will enable the implementation of a systems-thinking approach to enhance and transform STRIDE’s operational practices. This new and exciting role will partner with STRIDE’s clinical and operational leaders to support STRIDE’s clinic-based, telehealth, and community-based environments of care. The Deputy Chief Operations Officer will also help develop and implement STRIDE Standards, a methodology for driving consistency in patient care, staff engagement, and organizational practices.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Provides thought partnership and strategic implementation support to COO, and Operational Directors, and Clinical Leadership
• Manages select staff and/or sub-departments to support key areas including, but not limited to clinic operations, patient access, and continuity of care
• Creates and leverages project plans , operational scorecards, and other data analytics tools to assess the performance of the Operations Department in support of STRIDE’s care environment
• Executes the coordination and prioritization of organizational goals while independently leading departmental initiatives
• Works with the COO daily to ensure that priorities are set and that various projects are moving forward
• Coordinates the kickoff of key projects with process improvement staff, managers, and SMEs
• Partners with Operations’ and Clinical leadership to develop efficient and scalable clinical care strategies, protocols, and standardized workflows
• Establishes, monitors, and reports on operational KPIs such as utilization, capacity, quality, and satisfaction. Responsible for workflows enabling provider productivity and efficiency
• Provides operational representation in the design and implementation of new initiatives and programs such as population health, coordinated care, telehealth, patient centered access solutions (online scheduling), clinical integration including medical, dental, and behavioral health services and team-based care
• Keeps the patient at the center of our work and ensures processes and systems all lead to equitable outcomes and an exceptional patient experience
• Helps develop STRIDE’s culture and the daily operations of STRIDE’s clinics, provides leadership and direction for the business transition from traditional fee-for-service to value-based care and attains other organizational objectives
• Develops and implements short- and long-range plans, in alignment with the organization’s strategic plan and changing healthcare environment
• Serves as a strategic member of STRIDE Operations’ leadership by providing guidance and mentorship to directors, managers, and staff
• Works with the leadership team to create an environment that will encourage the recruiting and retention of operational staff (e.g.Customer Care Center Reps, Front Desk, Directors of Business Operations) and employees in all areas of responsibility
• Align with overall organizational learning and development strategies to promote personal growth and career advancement of employees

NON-ESSENTIAL DUTIES/RESPONSIBILITIES:

• Attends all staff meetings and all other meetings as assigned.
• As required, collaborates with other directors and community partners as related to all aspects of clinical leadership, advocacy, and relationships.
  Qualifications