Deputy General Manager - Protea Hotel Nelspruit

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24168733
Job CategoryRooms & Guest Services Operations
LocationProtea Hotel Nelspruit, 30 Jerepico Street, Nelspruit, Mpumalanga, South Africa, 1200
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

MANAGING THE GUEST EXPERIENCE

• Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
• Incorporates guest satisfaction as a component of staff/operations meetings.
• Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Please refer the Job description for details