Deputy General Manager

at  Richmond Park Golf Course

BACKGROUND

We have a brilliant opportunity for the right candidate to join our team at our flagship golf property in Richmond Park as Deputy General Manager. Set within one of London’s 8 Royal Parks, featuring two 18-hole golf courses, driving range and ultra modern clubhouse, Richmond Park Golf Course is one of the most popular pay and pay destinations in Europe.
This role would be ideally suited to candidates who are looking to advance into Golf Club Management. If you’re passionate about golf, and you want to play a part in shaping the future of the sport, then we want to hear from you!

PRIMARY OBJECTIVES WILL BE:

• Support the General Manager in the daily management of a busy commercial golf operation, with the primary objective to oversee the daily operation of the site.
• Deputise for the General Manager when required.
• Ensure the Golf Services team deliver the very best customer & member experience in line with our quality standards and improvement strategy.
• Day to day management of the Intelligent Golf tee booking system. Monitor and report on tee time, range, lesson and society usage/performance.
• Proactive role in the development of our driving range and academy. Lead role for our academy team, working collaboratively with our coaches to develop our lessons services including our successful ‘GO GOLFING™’ beginner programme.
• Oversee the member journey from enquiry to onboarding and ultimately retention.
• Organise and deliver events such as our highly popular Loyaltee™ Opens.
• Continuous improvement of our services and team - always looking for ways to raise the bar further.
• Manage and respond to a high volume of customer enquiries.