Deputy General Manager

at  Talbot Hotel Carlow

Talbot Hotel Carlow, part of the Talbot Collection are recruiting for an experienced Deputy General Manager to join our exceptional team. If you are enthusiastic, ambitious and aspire to be a General Manager in the future, this role may be for you. The successful candidate will report to the General Manager and will be responsible for overseeing and ensuring the efficient running of all departments of the hotel in conjunction with the HOD team. The successful candidate will have extensive food, beverage and banqueting experience, however, must also have had previous exposure to overall operations. The Deputy General Manager will be responsible for managing the hotel in the General Managers absence.
Excellent attention to detail and a commitment to service quality and consistent standards is essential.

• To deputise for the General Manager in their absence;
• To ensure that our guests receive ‘excellent friendly service’ by all our team members, every time.
• To manage all guest queries and complaints professionally and competently, exceeding guest expectations, where possible;
• Work closely with all Heads of Department to establish and implement standards and procedures within all departments, ensuring that we deliver consistent and quality standards in all we do:
• To ensure that the team are appropriately trained to carry out their duties effectively and to company standards;
• To develop a positive and professional working relationship with the GM, HOD and all team members alike;
• To work with the Head Chef in reviewing menus and standards for all food service outlets on an ongoing basis, ensuring that the quality of food delivered meets customer expectations, every time;
• To work closely with the GM in achieving budget each year with particular attention to revenue generation and cost management in terms of wage costs, energy consumption, food margins and drink margins;
• To monitor compliance with all COVID-19 procedures, hygiene procedures and health and safety procedures across all departments;
• To encourage and foster a team culture of positivity, respect, quality, progression and excellence, in conjunction with the GM, HR Manager and the broader HOD team, thus maximising job satisfaction and productivity;
• To ensure that we are adequately resourced at all times, and that the team are competently trained. Ensure we have the right people, with the right skills, in the right place at the right time.