Deputy Global Process Owner - Lead to Order

at  Kardex

Kardex exciting transformational journey to create global end-to-end (E2E) business processes that elevate customer and employee experiences. We’re seeking an End-to-End Process Deputy for the Lead to Order (L2O) Process. In this strategic role, you’ll support the Business Process Owner in driving the global L2O process, ensuring alignment, optimization, and seamless integration across regions and functions.

Ihre Aufgaben

• Process Deployment: Support and lead aspects of the design, deployment, and management of technologically driven processes globally, ensuring successful O2C process implementation through the project lifecycle. Deptuise for the Global Process Owner as required.
• Documentation: Prepare and maintain comprehensive documentation on all phases of processes, including policies, procedures, work instructions, process flow maps, and specifications.
• Integration: Support seamless integration between ERP and relevant O2C supporting systems and solutions.
• Change Management: Support change management activities, supporting local business functions in collaboration with the Program team.
• Community Participation: Engage in the process owners’ community to accelerate decision-making and drive process improvements.
• Relationship Building: Build and sustain strong relationships, provide persuasive communication, and advocate for the function.
• Performance Reporting: Develop and report KPIs to enable strategic understanding of process performance.
• Ongoing Support: Provide coaching, mentoring, and troubleshooting for deployed processes.

Personal Skills:

• Cross-Functional Collaboration: Work across functions to document and develop functional and technical specifications.
• Change Leadership: Adapt to change and influence others to embrace it.
• Analytical Skills: Strong analytical and problem-solving skills with a strategic mindset.
• Stakeholder Management: Excellent stakeholder management skills.
• Interpersonal Skills: Strong interpersonal skills supporting a collaborative working style.
• Self-Motivation: Highly self-motivated, self-directed, and detail-oriented.
• Prioritization: Ability to prioritize and execute tasks effectively in high-pressure environments.
• Team Collaboration: Extensive experience in a team-oriented, collaborative environment.
• Quality Output: Ability to produce high-quality output.
• Effective Communication: Ability to communicate effectively at all levels, including senior management.

Ihr Profil

• Proven experience of Lead to Order global process design and implementation
• Proven experience of SAP S/4HANA and CRM systems (i.e. Salesforce) and CPQ applications
• Strong communication skills in English; proficiency in German or other European languages is a plus.
• Experience of implementing ERP in an industrial manufacturing environment
• Minimum of 25% international travel required.
• Experience in a customer service-oriented role is advantageous.

Please refer the Job description for details