Deputy Head, Case Resolution (Centre for Online Safety)

at  IMD Infocommunications Media Development Authority

Are you passionate about architecting and shaping a safe and trusted online space for Singapore? Do you envision a role where your work contributes directly to enhancing online safety in Singapore? If this passion and vision resonate with you, we invite you to join us on a meaningful and impactful journey at the new Centre for Online Safety (the Centre).

REQUIREMENTS

• Background in Humanities, Computer Science, Social Sciences, Mass Communications or Legal Studies.
• Strong interest in online safety, and good knowledge of how online platforms and services operate, including social media services and app stores.
• At least 2 years of experience in Public Policy, Online Content Regulation, Online Trust and Safety, Horizon Scanning, Strategic Futures work would be advantageous.
• At least 3 years of supervisory experience.
• Strong analytical, inter-personal and writing skills.

You will be responsible to lead the team and drive the following workstream to help resolve the cases that are brought to the Centre’s attention:

• Proactively evaluate and respond to stakeholders reports and public feedback on online content, ensuring a dynamic and adaptive online safety approach.
• Conduct thorough and balanced assessments on potentially harmful online material, taking swift and decisive action to address them.
• Undertake multiple stakeholder negotiations with Industry and coordination with Whole of Government in relation to victim relief against online harmful material.
• This role demands weekend on-call duty at least once a month. Your dedication will be instrumental in upholding the safety of Singapore’s online space.