Deputy Head Of Operation - C&E

at  Compass Group

Deputy Head Of Operations - C&E at The Excel

ExCeL London, the home of world leading events is enjoying a period of significant growth and is set to become Europe’s largest connected convention centre with the opening of a new extension in Autumn 2024, increasing capacity by 25%. To support this exciting expansion, we’re growing our world class hospitality team that will help to deliver over 400 leading industry events every year. ExCeL London Hospitality caters for the biggest, most influential events in the UK, from executive meetings to large scale conferences and exhibitions. We boast a highly trained team of managers, chefs and waiting staff, who ensure our customers receive the best possible service.

• £50000 per annum

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focused on doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby’s first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Key Skills and Experience

• 3-5 years experience in a demanding food environment (essential)
• Nice
• Retail experience (desirable)
• C&B experience (desirable)
• Stand Catering Experience (desirable)
• Experience of working with a client group
• P&L understanding
• Ability to lead others
• Excellent written and verbal communication skills
• Able to influence and operate at all stakeholder level

• To assist with the development and leadership of your team within a Levy Restaurants venue. To inspire them to deliver exceptional service to our clients and guests through the Levy Difference
• To facilitate day to day clients and operations, ensuring that we are meeting expectations and consistently ‘Winning One Customer at a Time’
• To review performance and ensure delivery of departmental financial targets
• To demonstrate full alignment to our Levy Restaurants vision and values by doing the right things and celebrating successes
  Creating and living the Levy Difference in everything we do

Team Leadership & Coaching (Gets the best out of people)

• Realises the potential in everyone
• Inspires others to deliver
• Is passionate about celebrating success
• Is quick to share a smile and a laugh
• Builds relationships on integrity, respect and trust
• Is nice

Collaboration and influencing (proudly building our business together)

• Develops loyalty to Compass and Levy Restaurants UK
• Responds to the Rallying Call
• Loves what they do and it shows
• Demonstrates contagious enthusiasm that rubs off on others

Client and Customer (obsessive about service)

• Builds genuine partnerships with clients
• Listens and acts on what customers want
• Believes in WOCAAT and instils this into their own team
• True proprietors

Change Leadership (hunting without being hunted)

• Leads the market/stays on the front foot
• Helps others move with the times
• Takes people with them/ helps them to adapt
• Innovative thinkers

Strategic Leadership (making the big calls)

• Does the right thing
• Deals with underlying issues
• Spots stars/talent
• Not afraid to stand up and be counted
• Has fire in their belly, not afraid to stay true to what’s important. Remains steadfast when the going gets tough

Commercial Results (making money in the right way)

• Faces up to the facts
• Knows how to pursue profit with integrity
• Has an eye on the future
• Has a remarkable will to win

Key Skills and Experience

• 3-5 years experience in a demanding food environment (essential)
• Nice
• Retail experience (desirable)
• C&B experience (desirable)
• Stand Catering Experience (desirable)
• Experience of working with a client group
• P&L understanding
• Ability to lead others
• Excellent written and verbal communication skills
• Able to influence and operate at all stakeholder levels

Key Relationships

• General Manager
• Deputy General Manager
• Finance Manager
• HR Manager
• BOH and Logistics Manager and Team
• Sales Team
• Day to day guests
• Client Catering Manager

About you:At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.Job Reference: com/0407/60105001/52662632/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength