Deputy Head of Scout Adventures

at  The Scout Association

We are looking for a Deputy Head of Scout Adventures (Business Operations) to join our Adventurous Scout Adventures team.
Location: Hybrid: With the requirement of working a minimum of 2-days per week at Gilwell Park offices (NB free accommodation is available at Gilwell Park to assist)
Salary: 54,103 per annum, Band H, Level
Term: Permanent
Working Hours: 40 hours per week - worked flexibly
We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

INTERVIEW ARE EXPECTED TO BE HELD IN PERSON AT GILWELL PARK ON WEDNESDAY 18 SEPTEMBER 2024.

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

ABOUT THE DEPUTY HEAD OF SCOUT ADVENTURES ROLE:

This role is essential to ensuring Scout Adventures is positively impactful in the delivery of our charitable objectives. You will be expected to implement strategy, manage resource, and lead teams to achieve operational excellence. It is an advanced leadership role, required to provide professional development opportunities, mentorship, and clear direction to emerging leaders. You will be expected to refine operational functions to drive customer care standards, input into business plans and growth strategies, and seek financial efficiencies to move the business forward.

What we are looking for in our Deputy Head of Scout Adventures:

• You will have strong leadership experience in a relevant working environment
• You will showcase extensive time spent in a customer focused industry
• Knowledge of financial management and CRM systems
• Ability to cocreate and implement effective plans to achieve agreed organisational objectives and to make clear, informed and timely decisions.
• A self-aware, positive and approachable leader
• An effective leader who is assertive, energetic, determined, robust and sufficiently resilient to cope with the demands of the role

KEY RESPONSIBILITIES AS OUR DEPUTY HEAD OF SCOUT ADVENTURES:

• Manage centre teams to ensure that adventure is delivered effectively and safely across our network. This is currently spread across 5 locations with a forecast throughput of 100,000 young people in 2025. Team size (excluding circa 120 volunteers) is forecast to be 35 FTE in 2025, continuing to grow with the business.
• Provide strong leadership to Centre Managers and operational teams by motivating, inspiring and challenging them to develop both themselves and their business
• Design, implement and manage income and expenditure budgets across each centre, ensuring that forecasts are kept up to date throughout the year. For 202425, our expenditure forecast for revenue is circa £4 million.
• Contribute to the coordination of capital investment across the Scout Adventures network to achieve the best value for our organisation and our customers.
• In partnership with the Facilities Manager, ensure that centres always remain safe and compliant, ensuring that timely action is taken to address faults or hazards as required.
• Ensure that quality of delivery remains a key focus for all our teams, supporting our product to evolve with the times and remain relevant to our visitors.