Deputy Manager

at  Aqs Homecare

QUALIFICATIONS:

QCF level 3-4 (desirable

OVERVIEW OF ROLE:

AQS Homecare are looking to recruit a deputy manager to support the registered manager by providing day-to-day running of the provision of care services on behalf of the Company. Delivering on growth targets. Ensuring that you abide by all company policies, processes and procedures to enable the Company to comply with its legislative and ethical duties.

JOB PURPOSE:

To support the registered manager with providing a quality domiciliary care service to all service users
To ensure staffing levels are kept to their optimum in order to provide optimum capacity levels
To act as first point of contact in relation to Local Authority and NHS Contracts for the area you manage and to ensure all contractual obligations are met
To maintain a local presence and act as company representative, liaising regularly with Commissioner and Operational Counterparts.
To liaise with and report to the Senior Management Team regularly, implementing management decisions and relaying operational impacts
To maintain and increase customer and service user base to meet Company targets and budgets
Maintain professional boundaries
Maintain the Company’s ethos and ethical base in relation to service provision

RESPONSIBILITIES:

For ensuring that the services the company provides are supplied in a professional, safe manner which remain within budgetary parameters.
To manage capacity planning, recruitment and retention plans.
To liaise with other professional agencies as required to ensure the best possible outcomes for our service users.
To meet company targets in relation to Quality Assurance which includes supervision, spot checks, appraisals for staff and Assessments, reviews and spot checks for Service Users
Meet Growth and Contract Performance targets
Investigation on behalf of the Company allocated complaints in line with Company policy and procedures
For Health & Safety matters and to bring to the attention of the company all concerns relating to health and safety to enable the company to comply with its legislative duty.
Motivation of staff
Work within budgetary constraints
Ensure all contractual obligations with regard to service provision are met.
To cover for other Home Care Managers as required
This may include hands on work if no other staff are available
To participate in training programmes as required.
To attend meetings as required
Maintenance of records