Deputy Manager

at  ARE Edinburgh

We believe airport customers deserve better - we ARE here to delight.
Join our dynamic family-run airport hospitality business as a Deputy Manager at Edinburgh Airport, helping to lead in one of 3 new restaurants (Icons Bar, Seoul Bird, PizzaExpress) to deliver exceptional food and outstanding customer service with a highly trained and motivated team.
As Deputy Manager, you will play a vital role in supporting the Snr General Manager, ensuring that high standards of service are maintained. You will also take responsibility for the restaurant in the Snr General Manager’s absence, leading by example and helping drive our success. If you’re passionate about hospitality, enjoy managing teams, and want to make a significant impact, we’d love to hear from you.

THE ROLE

Supporting the Snr General Manager, you’ll ensure our consistently high service levels are maintained in line with company policies, driving sales and operational efficiency. You’ll step into a leadership role when the Snr General Manager is unavailable, taking responsibility for certain business areas and leading the restaurant team during your shifts.

MAIN DUTIES

• Lead the restaurant team
• Oversee, coach, and guide the team to continuously improve service while adhering to health and safety, food preparation, and alcohol licensing requirements.
• Ensure confidentiality and act in accordance with data protection requirements when handling personal data.
• Motivate the team through positive communication, delivering informative pre- and post-shift briefs.
• Handle escalated customer complaints and support colleagues in resolving issues.
• Ensure all activities, including financial and administrative tasks, are completed according to the Duty Manager daily task lists.
• Keep senior management informed of any significant issues arising during shifts.
• Control budgets and optimise expenses
• Oversee recruitment and training of new employees
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  We are seeking an experienced, self-motivated individual with a passion for delivering outstanding customer service. Flexibility with shift patterns and leadership experience in hospitality are essential.

To excel in this role, you’ll have:

• Leadership and management qualifications.
• Extensive hospitality experience with leadership responsibility.
• Familiarity with airport-based hospitality (preferred but not essential).
• A track record of success in customer satisfaction, sales, and service.
• Excellent written and verbal communication skills.
• Proven ability to manage teams and individuals in a busy hospitality setting.
• Strong organisational skills and the ability to manage competing priorities.

• The ability to handle customer complaints and resolve them effectively.

  Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious, passionate and resilient

• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN!

If so, we welcome you to apply.