Deputy Manager – Insurance Operations

at  XL Catlin

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

REQUIRED SKILLS AND ABILITIES:

• University degree
• Fluency in Business English and French (both spoken and written) is a must (at least C1 level)
• Proven experience on team leader position
• Proven experience in stakeholder management and transition processes is a must.
• Proven experience in insurance business would be advantageous.
• Excellent data processing skills
• Compelling problem-solving skills
• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software
• Inquisitive mind with compelling analytical thinking skills
• Good organizational skills and excellent attention to detail
• Excellent people skills; communicative and open to new challenges

• Leading a team as a second line manager
• Managing, mentoring and developing a team
• Ensuring desired SLA’s are achieved
• Managing business relations with stakeholders
• Driving stakeholder meetings to discuss performance
• Controlling of monitoring reports and prompt handling of exception items
• Prompt and accurate resolution of data quality issues
• Ensuring processes, procedures are met and adhered to
• Look for ways to continuously improve processes and propose ideas to the relevant contacts
• Developing and maintaining relationships with AXA XL teams both within the immediate office and across AXA XL’s branches.
• Effectively supporting and enabling the successful transition of new and existing work into the teams from across AXA XL, in line with Global Operations strategies
• Driving a culture of Continuous Improvement and learning. Ensuring initiatives are tracked and supported where necessary
• Undertaking any other duties that the company may reasonably request to be performe