Deputy Manager - Specialist Services

at  Kingsley Healthcare

ABOUT THE COMPANY

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.
Staff at our five services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the eighth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.
Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work (Indeed’s Better Work Awards 2023) and our sector-leading 4.7 Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.

SKILLS AND ATTRIBUTES

• Previous Deputy Home Manager experience.
• The ability to engage with the service users to understand their needs in order to provide excellent services of care.
• Ability to identify referral pathway for safeguarding adult/abuse.
• Good working knowledge of CQC standards.
• The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
• Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.

ABOUT THE ROLE

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.
Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident’s care plan and daily records are kept up to date, and foster effective communication with the residents’ families and other organisations.
Kingsley Specialist Services (https://kingsleyspecialistservices.co.uk/) provides support for people with learning disabilities and complex needs who would benefit from living in a more peaceful setting.
Reports to: Home Manager

KEY DUTIES AND RESPONSIBILITIES

• Support the Care Home Manager in daily operations and assume delegated duties in their absence.
• Lead and supervise care staff, ensuring high-quality, person-centred care aligned with residents’ care plans.
• Monitor residents’ well-being, adjust care plans, and manage medication.
• Oversee staff performance, training, and development, conducting appraisals and mentoring.
• Act as safeguarding lead in the Manager’s absence, reporting concerns and ensuring compliance with policies.
• Ensure adherence to health, safety, infection control, and regulatory standards.
• Maintain communication with residents, families, and external professionals.
• Promote a positive work environment and encourage resident social engagement.