Deputy Manager

at  St Lukes Hospice

1. Income 1.1Lead on achieving the profit targets through maximising sales and minimising costs. 1.2To support the overall retail business as and when required. 1.3To ensure that voluntary staff maintain high standard of customer service at all times.
   1.4To monitor pricing to ensure the optimum price level for the shop is achieved. 1.5Support your line manager in facilitating the required Gift Aid conversion rates on all donations in addition to managing the Gift Aid process. 1.6Actively support any fundraising promotions as directed by St Lukes or your Area Shop Manager/Line Manager. 1.7Implement any promotions in the store as directed by St Lukes, your Area Shop Manager / Line Manager.
   1.8To run the store in the absence of the Shop Manager, ensuring a high level of standard is maintained. 1.9To promote and advertise the great work carried out by St Lukes. 2. Premises 2.1Ensure the shop has a high standard of display, and encourage regular change of stock turn to ensure fresh innovative displays to improve kerb appeal, footfall and sales.
   2.2To ensure volunteers are aware of the importance and the implementation of correct merchandising techniques. 2.3Ensure shop premises are clean and tidy at all times and that goods are displayed in an attractive, presentable and safe manner. 2.4To ensure a floor walk is carried out daily of the premises to maintain all statutory responsibilities are met, including Fire and Health & Safety Regulations and the general upkeep of the building. 2.5Hold shop keys, and in the absence of the Shop Manager, open and close the premises for trading hours and respond to any emergency call outs if and when necessary.
2. Stock 3.1To ensure that the shop has sufficient saleable stock and work with the Shop Manager to increase donations of stock where necessary. 3.2To ensure positive action is taken to generate donations from the general public and other sources to maximise the stock density on the shop floor. 3.3To implement the correct rotation of stock for the shop and to help coordinate the ethical disposal of waste materials.
   3.4To oversee the Function and PAT testing of all small electricals 3.5To oversee the WEEE directive as and when its applicable. 3.6To ensure that stock/ sorting areas are efficiently and safely organised. 3.7To monitor stock turn around/ stock control onto the shop floor. 3.8To arrange and monitor the effectiveness of re-cycled stock.
   3.9To ensure that the shop is not selling prohibited items. 3.10Generate stock donations to meet sales requirements; accept, sort, price and display stock in accordance with St Lukes guidelines. 3.11Maintain stocks of new goods for sale with advice from the Shop Manager and Area Shop Manager. 3.12Accurately record all donations and produce analysis so that commercial relay decisions can be made.
   3.13The role will require manual work, which includes moving stock. 3.14Price stock at a consistent level in accordance with St Lukes price guides

Please refer the Job description for details