Deputy Service Manager- Operations

at  Modality Partnership

JOB OVERVIEW

Modality Partnership Birmingham Division has a full-time vacancy for a Deputy Service Manager (Operations) to support effective, responsive nonclinical line management to the salaried clinical and non-clinical staff within Modality Birmingham PCN practices working at Enki Medical Practice, Bellevue Medical Centre, Laurie Pike Health Centre and Handsworth Wood Medical Centre, ensuring key functions are completed timely and efficiently in line with the Modality Staff handbook.
The post holder will use effective communication skills to build trusting relationships with our clinical and non-clinical team, working to develop a strong teamwork ethic with a focus on collaborative working. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are career driven and have a passion for working in an agile manner, implementing solutions, delivering key organisational priorities and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.
Salary for the this role is £31,006-£33,508 per annum WTE.

JOB DESCRIPTION

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.
Reporting to the Services Manager (Operations), the Deputy Services Manager will provide supportive effective, responsive nonclinical line management to the salaried clinical and nonclinical staff, ensuring key functions are completed timely and efficiently in line with the Modality Staff handbook.
The post holder will use effective communication skills to build trusting relationships with our clinical and non clinical team, working to develop a strong teamwork ethic with a focus on collaborative working.
Supporting Services Manager (Operations) as a first point of contact, the post holder will ensure that all day-to-day line management functions are completed to aid the smooth running of the organisation, working closely with Senior PSA’s to ensure rota’s, annual leave requests, sickness absence, attendance and performance reviews are completed and appropriately documented. The post holder will ensure that adequate GP cover is maintained across all Modality Enki (BV, HWW & LP) Practice main and branch sites, working to an agreed decision-making framework, escalating gaps in service to the Divisional Service Delivery Manager.
The postholder will be pivotable to providing a supportive role for liaising with key internal and external stakeholders, facilitating national HR processes including recruitment and induction for new team members, maintenance of training and employment records and offboarding requirements of leavers.

OTHER

• The post holder will research, monitor, produce and/or type any documentation for the Divisional Service Delivery Manager that pertains to the operational management of the Enki MC, BV, LP and HWW team.
• To carry out other duties that are required within the role as it evolves within the development of the Division and Modality.
  NB: This job description outlines the key duties that are expected of you within the role of Deputy Services Manager, although is not an exhaustive list. The post holder is required to carry out any duties that may reasonably be requested by the Executive Board or management team. It may be amended in line with experience, business requirements and as a result of any future organisational changePartnership.
  Your job is to support the day-to-day management of PCN practice sites. The post holder will be responsible in supporting Services Manager with strategic overview working with Practice Team and supporting Senior PSA’s to provide effective leadership and management that enables Sites to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high-quality services and patient care within Modality Clinical Governance framework.
  If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.
  The Modality Partnership reserves the right to close this vacancy at any time during the advertising period

KNOWLEDGE:

Experience of working in a management role within primary care.
Track record of achieving performance targets.
Leadership of service development.
Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients.
Evidence of organisational awareness.
Experience of working under pressure and managing conflict.

SKILLS:

Proven track record of developing and building effective working relationships.
Strong leadership/management skills.
Excellent team working and customer service skills.
Effective communication both written and verbally.
Ability to prioritise, delegate and work to tight deadlines in a fast paced environment.
Effective time management (Planning & Organising).
Awareness of the importance of innovation in healthcare.

MAIN DUTIES OF THE JOB

The role is a hands-on leadership and management role, working to assist the Service Manager to ensure that all day-to-day line management functions are completed to aid the smooth running of the organisation, working closely with Senior PSA’s to ensure rota’s, annual leave requests, sickness absence, attendance and performance reviews are completed and appropriately documented. The post holder will ensure that adequate GP cover is maintained across all Modality Enki (BV, HWW & LP) Practice main and branch sites, working to an agreed decision-making framework, escalating gaps in service to the Divisional Service Delivery Manager
The job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.