Deputy Ticketing & Reception Manager (Group & Sales)
at University of Warwick
Coventry, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Nov, 2024 | GBP 29659 Annual | 02 Nov, 2024 | N/A | Good communication skills | No | No |
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Description:
VISION AND VALUES
When we re-opened our new building in 2021 a new brand positioning was developed with a focus on forming a better bridge between arts and the community and also highlighting the venue as a melting pot of different people and ideas:
Responsibilities:
THIS IS A RE-ADVERTISEMENT. PREVIOUS CANDIDATES FOR THIS ROLE NEED NOT APPLY.
Location
University of Warwick Campus, Coventry
Department
Warwick Arts Centre
Position Type
Full Time, Permanent
Salary
£26,038 to £29,659 per annum
About the Role
For informal enquiries, please contact Olivia Brook (Internal Recruitment Manager) at olivia.brook.1@warwick.ac.uk.
Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.
We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.
We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.
Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.
The Deputy Ticketing & Reception Manager (Group & Sales) is responsible for group sales and associated on day welcome, box office reporting, supporting sales initiatives and memberships such as access scheme, film club etc, supporting the ticketing and reception team and deputising for the Ticketing and Reception Manager as required.
The position supports the day-to-day work of the team of Ticketing and Reception staff (permanent, casual and volunteers), ensuring an efficient and effective digital first sales and systems focussed operation integral to and with excellent visitor experience at the heart of day to day delivery
The box office is Warwick Arts Centre’s visitor welcome and reception hub required to:
- Deliver a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
- Deliver a visible and warm welcome providing an excellent visitor experience at all times
- Support and assist with CRM maintenance and administration
- Proactively collaborate with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
About You
This is an exciting opportunity for a candidate with a passion for sales, upselling and reporting who thrives supporting and nurturing team members & visitors. Candidates will be efficient and driven with a proactive attitude and excellent communication skills.
This post will sit within the Ticketing & Reception team and report to the Ticketing & Reception Manager.
Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, morning through to evening. This post will have a mixture of administrative time and customer service hours across any given week. We operate across 363 days a year so our team do work over holiday periods.
About the Department
Warwick Arts Centre is the largest multi art form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year.
We are one of the region’s leading learning, visual arts, cinema and performing arts venues. We work with exceptional artists and creatives from the city, region and globally delivering a programme that reflects our local and global context. As an arts centre on a university campus our ambition is to develop programmes which speak to and reach our audiences on campus, in the city of Coventry and the wider region. Our city is one of the most ethnically diverse and youngest in Europe our goal is to reflect this through our work and the people we employ.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Coventry, United Kingdom