Deputyship Assistant

at  Royal Borough of Windsor and Maidenhead

ABOUT US:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Deputyship assistant to join our team.

THE ROLE:

As part of the wider Revenues and Benefits Service you will have a key role in providing a high-quality administrative service to our Court of Protection deputyship and DWP appointee clients.

YOUR ROLE WILL INVOLVE:

• Supporting the Deputy & Appointee Team (DAT) to provide accurate and prompt advice in accordance with the current Mental Capacity Act 2005, Court of Protection Deputyship & DWP Benefit regulations to enable the Council to fulfil its obligations as Court of Protection Deputy and/or DWP.
• To complete regular bank account reconciliations of Clients income & expenditure & make payments of SU’s bills & fees.
• Monitor and manage Prepaid Cards issued to clients.
• Have an excellent understanding of spreadsheet data base work.
• The primary focus of the deputyship assistant would be to support the deputyship officer in all administrative tasks.
• Dealing with customer enquiries received both in writing and by telephone by providing accurate information in a polite, friendly, and efficient manner to meet the DAT’s commitment to a high level of Customer Care.