Design Consultant

at  AHF Products

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle? Do you crave being part of a TOUGH winning team in a growth-oriented environment?
Crossville Studios, newly acquired by AHF Products, is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets. With decades of experience in award-winning flooring design, innovation, product development, manufacturing, and service, we improve the quality of people’s lives through great products and a deep commitment to outstanding customer service. We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide.
We believe that business is personal. With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners. We pledge to deliver dependable, consistent, and best-in-class products, services, and support. We look for people who are not afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way. If these ideals appeal to you, you are going to want to join our team!

KNOWLEDGE, SKILLS, & ABILITIES:

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
• Passion and ability to interact and influence all levels of the organization – from the plant floor to the leadership team
• Strong customer service abilities
• Strong written, verbal, analytical and presentation skills at all levels of the organization

QUALIFICATIONS:

• Associate degree in interior design or related field highly preferred.
• Background in design, construction, and/or education in interior design.
• Passion and proven knowledge of interior design and space planning.
• Strong attention to detail and organizational skills.
• Strategic and tactical thinking abilities.
• Positive attitude and engagement with customers and internal employees.
• Ability to operate independently and take initiative.
• Maintain professional appearance and behavior at all times.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Must be able to successfully complete and pass a background check, employment verification and drug screening.
• Positive and Verifiable Work History

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Assist customers in the process of product knowledge and design material selection process.
• Take measurements and provide an accurate and prompt price quote to the customer.
• Must be confident, hardworking, motivated, well organized and task oriented, and possess good closing and presentation skills.
• Strong communication skills required, including collaborating and communicating respectfully and professionally with customers, co-workers, contractors, management, department team members and outside agencies to ensure a smooth transition from order placement to product installation.
• Create a memorable shopping and selection experience for all customers.
• Determine customer needs and time-line and tailor presentation of materials according to their needs.
• Provide clients with unsurpassed service, expertise, and convenience through the sales and completion process.
• Building and maintaining a working knowledge of current inventory, colors, specifications, and information through regular product reviews, internal meetings, trade and industry publications, etc.
• Provide support and resources to outside sales representatives.
• Maintain a professional appearance and attitude at all times.
• Organize and maintain showroom literature, idea centers and the sample library.
• Assist clients in selecting and/or specifying tile, natural stone, slab and other related products; offer alternative options; offer best solutions to meet customer needs.
• Use order entry system to look up pricing, inventory and availability, customer information, delivery dates, back-orders, etc. Enter orders and slab holds when necessary.
• Liaison with Outside Sales Reps and Sales Managers by passing on selection information for existing and new clients.
• Receive incoming customer service in person and over the phone.
• Other duties as assigned.

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast pace environment
• Work with a Sense of Urgenc