Design Operations Manager - 9 monthsfixed term contract

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
Join our dynamic Design team on a mission to craft best-in-class banking experiences. As Design Operations Manager (9 months fixed term contract), you will play a crucial role in managing and streamlining our operational processes to ensure efficient and effective design delivery. Our multi-disciplinary team operates across the United Kingdom, Hong Kong, Mexico, Poland, China, and India.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Act as gatekeeper for all Design recruitment, ensuring all relevant internal layered approvals are completed and in line with agreed AOP.
• Manage resource capacity and manage workload distribution across Value Streams
• Manage the design team’s budget, tracking expenditure and producing reporting for senior management.
• Manage relationships with external vendors and third-party service providers and oversee all aspects from initial procurement, supplier on-boarding and invoicing
• Co-ordinate the on-boarding process for new design team members
• Identify and support learning and development opportunities for the design team
• Organise training sessions, workshops, and other professional development activities
• Collaborate with Design Leads to create career development plans and pathways for team members.

Requirements

To be successful in this role you should meet the following requirements:

• Prior experience as a Resource Manager/Business Manager or similar role; ideally in a design or digital capacity
• Experience of working to an agile framework; coupled with project management skills and the ability to manage multiple deadlines
• You don’t need to have a banking background but experience of working in a large matrix environment, ideally with Global exposure but would be highly desirable
• Excellent relationship management, collaboration and influencing skills.
• Excellent written and verbal communication skills.
• Experience in developing and implementing new processes and best practices.
• Excellent planning and organisation skills with proven ability to meet deadlines

This role is based in Leeds or London.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

In this role you will:

• Act as gatekeeper for all Design recruitment, ensuring all relevant internal layered approvals are completed and in line with agreed AOP.
• Manage resource capacity and manage workload distribution across Value Streams
• Manage the design team’s budget, tracking expenditure and producing reporting for senior management.
• Manage relationships with external vendors and third-party service providers and oversee all aspects from initial procurement, supplier on-boarding and invoicing
• Co-ordinate the on-boarding process for new design team members
• Identify and support learning and development opportunities for the design team
• Organise training sessions, workshops, and other professional development activities
• Collaborate with Design Leads to create career development plans and pathways for team members

To be successful in this role you should meet the following requirements:

• Prior experience as a Resource Manager/Business Manager or similar role; ideally in a design or digital capacity
• Experience of working to an agile framework; coupled with project management skills and the ability to manage multiple deadlines
• You don’t need to have a banking background but experience of working in a large matrix environment, ideally with Global exposure but would be highly desirable
• Excellent relationship management, collaboration and influencing skills.
• Excellent written and verbal communication skills.
• Experience in developing and implementing new processes and best practices.
• Excellent planning and organisation skills with proven ability to meet deadline