Design Operations Manager

at  Live Nation

THE TEAM

At Ticketmaster, we’re at the start of an amazing new chapter to unify and innovate the ticketing experience for both our fans and clients. As the thrill of live events has returned, we’re charting new courses across our global product portfolio helping billion+ fans and clients all over the world access and manage the magic of live entertainment they love and help them make unforgettable memories.
To better operationalize our global product design teams and to help build a tight-knit Design culture, we’re looking for an experienced and confident Design Operations Manager. As our first ever design ops manager, you will collaborate closely with the Design Leadership and our product teams across Marketplace, Sports, and Enterprise orgs worldwide to shape our new future and embark on this exciting journey with us.

WHAT YOU NEED TO KNOW

• A bachelor’s degree or equivalent experience in design, operations management, or a related field
• Proven years of experience in managing design teams or projects in an agile environment
• A solid understanding of design processes, methods, tools, and best practices
• Acute and evolving awareness of Design Ops practices as well as Product Design organizations across the industry
• Experience working within global/enterprise-scale or matrixed Product Design and Product Development organizations
• Familiarity working in a fast-paced environment, navigating complexity to deliver valuable outcomes
• Familiarity with agile and traditional product and project management methodologies / principles / practices and the know how to deploy them at relevant contexts;
• Experience working on improvement programs and supporting operational processes
• Working with a broad range of business partners
• Experience with tools such as Jira, Confluence, Asana, Monday, Notion, etc.
• Excellent communication, facilitation, negotiation, and problem-solving skills
• A strong sense of organization and structured, system-based thinking
• A passion for building and nurturing a positive and inclusive team culture

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

• Strategic - Strong analytical thinking, strategic problem-solving frameworks, and action-oriented game plans.
• Analytical – System and process-oriented mindset to help scale programs widely and effectively
• Entrepreneurial – Comfortable wearing multiple hats, self-starting, multi-tasking, connecting dots, and diving deep.
• Communication - Excellent written, verbal communication and presentation skills .
• Timely – Clear expectation setting with stakeholders and time management with team that lead to small to big impact in short turnarounds.
• Integrity - Precision and unyielding desire for excellence
• Collaborative – Experienced collaborating in mixed methodology operations horizontally across design, engineering and business environments and vertically across executive sponsors, program stakeholders, and working teams.
• Approachable – Strong advocate and cheerleader of the design community and culture with clear pulse on designer needs and wishes.

The following attributes determine how the role will be carried out and are required to be a success:

• Strategic - Strong analytical thinking, strategic problem-solving frameworks, and action-oriented game plans.
• Analytical – System and process-oriented mindset to help scale programs widely and effectively
• Entrepreneurial – Comfortable wearing multiple hats, self-starting, multi-tasking, connecting dots, and diving deep.
• Communication - Excellent written, verbal communication and presentation skills .
• Timely – Clear expectation setting with stakeholders and time management with team that lead to small to big impact in short turnarounds.
• Integrity - Precision and unyielding desire for excellence
• Collaborative – Experienced collaborating in mixed methodology operations horizontally across design, engineering and business environments and vertically across executive sponsors, program stakeholders, and working teams.
• Approachable – Strong advocate and cheerleader of the design community and culture with clear pulse on designer needs and wishes