Design Researcher

at  BIMM

BIMM is booming, so we’re looking for a Design Researcher to join our team.
For candidate’s within the GTHA, we observe a hybrid model that requires you to be in office at BIMM HQ (Distillery District) up to 2 days per week. We are open to remote candidate’s, working EST hours is a requirement.

WHO WE ARE

BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail.
We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners.

REQUIREMENTS

• Relevant experience in design research
• A willingness to learn, take feedback, ask for help, and support teammates.
• Comfortable using popular testing platforms such as: usertesting.com, userzoom Optimizely, Appinio, etc.
• Highly organized with superior written communication skills
• Comfortable with quantitative analysis and discussing data needs

• Partner with all streams of the digital team (including PO, PM, UX, UI, and Tech) to understand product goals and strategies, and include them where required during test planning.
• Work closely with the Data & Analytics team to inform research and test plans, and define key measurement tactics.
• Conduct appropriate research activities to answer client business needs and questions, leveraging both qualitative and quantitative methods (unmoderated, moderated, observation, interviews, ethnography, surveys, etc).
• Draft screener questions and criteria based on the needs of the research.
• Provide Product and Design teams with research context, perspective, and recommendations on usability.
• Communicate research findings through unbiased, compelling written reports and client presentations.
• Contribute your research and perspective through the entire product sprint cycle, from planning to implementation to post-release.